Schedule: 8:00 a.m. – 4:30 p.m.
Availability: Must be flexible to support a 24/7 operation, including occasional weekends and on-call availability.

The Admitting Supervisor oversees the daily operations of the hospital’s patient registration activities, including patient check-in, insurance verification, and point-of-service collections. This position ensures smooth departmental workflow, adherence to revenue cycle goals, and high-quality patient service.

• Supervise day-to-day admitting operations, ensuring accuracy, timeliness, and compliance with organizational and regulatory standards.

• Develop, implement, and enforce departmental policies, procedures, and service standards.

• Oversee registration staff performance, provide feedback, and deliver ongoing education in collaboration with quality assurance teams.

• Monitor and manage registration and billing work queues to ensure completion and accuracy within Epic or other EHR systems.

• Oversee cash handling procedures and act as a liaison with Finance regarding deposits, collections, and reconciliation.

• Recruit, train, and retain registration staff, including Certified Registration Specialists.

• Conduct performance evaluations, new hire check-ins, and ongoing competency assessments.

• Manage department scheduling, monitor overtime, and maintain staffing levels to align with budget targets.

• Support process improvement and technology initiatives that enhance efficiency and patient satisfaction.

• Communicate effectively with staff, leadership, and other departments to promote transparency and operational excellence.

• Represent the department on committees and workgroups as needed.

• Minimum of 3 years of progressive experience in hospital registration, admissions, or revenue cycle operations.

• Prior leadership or supervisory experience in a healthcare environment.

• Strong understanding of registration processes, insurance verification, billing workflows, and regulatory compliance.

• Experience working in an Epic or similar electronic health record system preferred.

• Excellent communication, organizational, and analytical skills with strong attention to detail.

• Proven ability to coach, mentor, and motivate a team toward performance goals.

• High School Diploma or equivalent required.

• Bachelor’s Degree preferred.

• Certified Healthcare Access Associate (CHAA) certification preferred.