WHO WE ARE:

Adore Me is a disruptive e-commerce startup revolutionizing the lingerie industry by creating fast-fashion, affordable, inclusive intimates – you could say we're the online Zara of lingerie.

Adore Me is ranked #9 on Crain's Fast 50 list of fastest-growing companies in New York, ranked three times on the Inc. 500 list of the fastest-growing private companies in America, including the #2 fastest growing retail company in the U.S. in 2015. Founded in 2012 with the ambition to disrupt the industry to its core - Adore Me has grown to be a team of 140 employees across the U.S. and Europe, with revenues exponentially growing from $1M in 2012 to $84M in 2016.

WE “ADORE” WHAT WE DO!

We are more than just a team: we're a community of energetic, goal-oriented, creative thinkers and doers. We're dedicated to empowering women, starting with changing the way women think about and shop for lingerie. We do this by following our mission to provide facts, challenging each other to grow and innovate, minding the details, and caring strongly for each other and what we do.

We're eccentric but focused; free spirited, but motivated; purpose driven, but fun; unpretentious, but always pushing ourselves to perform exceptionally. Our rapid growth is a testament to these qualities paired with our constantly nurtured environment of innovation, creativity, and restlessness.

ABOUT THE ROLE:

Adore Me is looking for a friendly experienced agent to join our e-commerce Customer Relationship team. As an Adore Me Customer Relationship agent you will assist our clientele in all service related inquiries, going above and beyond for our customers to ensure 100% customer satisfaction.

The ideal candidate for this position is an out-going, self-sufficient, problem solver who is motivated by growth and thrives in a team environment.

Compensation is $16-$18 per hour plus fully paid benefits. 

WHAT WILL YOU DO?

• Will respond to customer inquiries across all chat mediums including phone, email, social media, chatbot, etc 
• Work directly with off site third party call center
• Ability to resolve issues that have been escalated
• Follow customer problems through until resolved
• Complete requests with sense of urgency
• Identify patterns in customer feedback and address them as appropriate.
• Advanced multi-tasking

WHAT SKILLS DO YOU HAVE?

• Associates or Bachelor's degree

• Must have a good corporate mindset

• Experience working in a customer service or similar environment.

• Strong and effective written and verbal communication

• Demonstrated ability to develop relationships with customers and coworkers

• Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment

• Ability to quickly learn new procedures and processes

• Critical thinking ability

• Comfortable working in a fast paced ever changing startup environment