SKILLS/ABILITIES - _C___ONCENTRATED CAREER PATH IN HR SYSTEMS

• Excellent writing skills in both English and Spanish
• Excellent verbal communication skills in both English and Spanish
• Spirit of excellent customer service
• Excellent time management skills resulting in top productivity
• Superior flexibility to take on any job that comes along
• Excellent analytical skills
• Attention to detail
• Excellent documentation skills
• Excellent follow-up skills
• Show exceptional judgment, problem-solving and critical thinking abilities
• Maintain confidentiality
• To be accountable and take ownership of the areas of responsibility
• Ability to quickly assess, prioritize and multi-task based on the client’s needs
• Ability to communicate concisely and effectively; both written & verbally; one-on-one and in large groups and interacting with professionals from a variety of disciplines, cultures and levels- internally and externally.
• The ability to create and deliver communication that is grammatically correct, contains appropriate punctuation and conveys ideas concisely, yet accurately with sufficient detail to prevent the need for rework.

JOB FUNCTIONS OF THIS POSITION

• To have a strong knowledge of the responsibilities of each ASI department in order to properly assess, advise and guide clients and employees

• When, the issue is outside of the team member’s expertise or experience level, evaluate the issue, and gather as much information as possible for the departmental team member best suited to fulfilling the need. Use this event as a training moment to learn how to address in the future.

• To provide support and back-up to all concentrations of the department.

• Support of Manager Access through Web Portal

• Navigation of HCM system including knowledge of where all canned reports reside, how to access information related to the client master, employee master, employee benefits, employee pay data, web password reset, etc.

• Employee survey production

• Presentation of HR portion of all employee orientations including, but not limited to, overview of portions of the handbooks, review of access to web portals (employee and manager), training of managers and employees to access and utilize time keeping systems that are provided through the company

• Training of clients on exactly how to properly complete an I9 form and use of i9 systems

• Implementation of new clients

• Compensation analysis

• Salary program analysis

• Performance management options and analysis

• Follow up on missing I9s with clients and employees

• Audit of employment related postings for each client location, ordering and ensuring posting of all required documents

• Working knowledge of the DOL and EEOC websites

• Able to perform front desk responsibilities as needed

• Able to navigate clients through designated systems, product offerings, and services

• Able to communicate professionally with clients in person, via phone, and email

• Manage projects from start to completion

• Provide crucial coverage during high volume time periods, i.e.To provide support and back-up to all concentrations of the department

• Provide support to all departments as requested

REQUIREMENTS

• Multi-lingual in Spanish and English both verbal and written
• Associate’s degree preferred
• Good working knowledge of PBX applications
• Good working knowledge of our courier and mailing options.
• Good working knowledge of the Microsoft Office Suite applications
• Proficient in navigating ASI-facing applications within 3 months of assuming the position:

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this position, the employee is regularly required to talk conversationally, hear, and see screens in order to support electronic systems. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms.

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.