Advanced Appliance Service is a family owned and operated business providing appliance repair to Charlotte and surrounding areas for over 37 years. We are currently seeking an office member who will assist with accurate and timely claims processing; daily ordering of appliance parts from multiple distributors and be able to meet our customer’s needs with exceptional customer service.

· Customer Service: 2 years (Preferred)

· Claim Processing Experience: 2 years (Preferred)

· Facilitates claims processing between manufactures, dealers and customers; reviewing claim status, communicate with necessary clients to resolve outstanding claims.

· Familiarity with posting payments

· Submit appliance parts orders through authorized part warehouses via email, phone and web to ensure timely arrival

· Appointment scheduling using a dispatching software

· Answering incoming calls

Supports technicians and other office staff to efficiently assist our customers

Be able to work overtime if needed and/or required

Skills, Knowledge, Abilities and Attributes

Strong interpersonal skills including professionalism with written and verbal communication

Ability to organize and prioritize work in a fast-paced demanding environment

Empathetic listener

Ability to learn new processes and procedures quickly and accurately

Ability to work independently with minimal supervision

Natural tendency to remain calm under pressure

Self-confident to learn from mistakes

Focused on Results

Solutions driven

Positive, compassionate, friendly and a team player

Outstanding follow-through and follow up skills

Exceptional time management skills with the ability to organize and manage multiple tasks at once

Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems

Ability to fluently speak, read, and write in the English language

HS Diploma or GED

Benefits offered include:

Competitive Hourly pay (overtime available)

Health, Dental, and Vision insurance

Life insurance

Short/Long term disability insurance

Paid Vacation

Paid Holidays

401(k) retirement plan

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.