Advanced Appliance Service is a family owned and operated business providing appliance repair to Charlotte and surrounding areas for over 37 years. We are currently seeking a Parts Coordinator with the ability to ensure our customers’ needs are met with exceptional customer service while maintaining an accurate inventory by systematically receiving part shipments and processing returns for routine and day-to-day operations.

Verifies incoming shipments for completeness of order.

Receives parts into Rossware database under the correct ticket and technician.

Ensure that parts are placed in the correct technician location.

Identifies and reports all overages and shortages.

Utilize System Applications to ensure remote technicians receive designated stock and parts requested for upcoming service repairs.

Maintains and reorders inventory on a daily basis.

Participate in maintaining and taking inventory of parts stocked on a technician’s service vehicle.

Receive and inspect parts for quality and accuracy.

Processes returns of unused, defective or damaged parts on a daily basis.

Assists customers in selecting and purchasing parts.

Provides pricing and processing payment from customers.

Establish strong work relationships with part vendors.

Answers telephone promptly.

Handle and resolve customer complaints courteously and professionally.

Appointment scheduling using a dispatching software.

Supports technicians and other office staff to efficiently assist our customers.

Maintains an organized, clean and safe work area.

Records all hours worked accurately in company timekeeping system.

Demonstrates the Company’s Core Values.

Complies with Company policies and procedures.

Ability to flex to other departments for assistance.

Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems.

Skills, Knowledge, Abilities and Attributes

Strong interpersonal skills including professionalism with written and verbal communication

Ability to organize and prioritize work in a fast-paced demanding environment

Empathetic listener

Ability to learn new processes and procedures quickly and accurately

Ability to work independently with minimal supervision

Natural tendency to remain calm under pressure

Self-confident to learn from mistakes

Focused on Results

Solutions driven

Positive, compassionate, friendly and a team player

Outstanding follow-through and follow up skills

Exceptional time management skills with the ability to organize and manage multiple tasks at once

Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems

Ability to fluently speak, read, and write in the English language

Ability to stand; walk; use hands to handle or feel; and reach with hands and arms

Must be able to lift packages up to 25 pounds.

HS Diploma or GED

Benefits offered include:

Competitive Hourly pay (overtime available)

Health, Dental, and Vision insurance

Life insurance

Short/Long term disability insurance

Paid Vacation

Paid Holidays

401(k) retirement plan

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.