Job Description

Glass/Automotive Company in Winter Park looking for full time Customer Service/Data Entry personnel. Individual would be responsible for handling inbound calls regarding insurance claims from policyholders, agents, and/or third parties.  Additionally data input and scheduling jobs for field techs

ESSENTIAL ACTIVITIES:

• Professionally answers incoming phone calls from customer.
• Schedules customer appointments, assists technicians with work orders, verifies insurance coverage information, answers customer questions.
• Creates work orders for field techs
• Complete daily data input based on jobs completed by techs
• Other duties assigned by management

ATTRIBUTES / EXPERIENCE / QUALIFICATIONS

Education and Experience

• High School Diploma or GED; OR
• 1 to 3 years experience in a customer service role  preferred

Required Qualifications

• Regular and reliable attendance
• Reliable transportation to work
• Maintain a professional appearance
• Ability to remain in a stationary position majority of time.
• Ability to operate computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.
• Frequent communication with field techs, customers, associates, policyholders, insurance agents, and/or third parties. Must be able to exchange accurate information.

Behavioral Competencies / Skills

• Must be comfortable working in a highly structured performance-based environment  
• Ability to learn computer and telephone systems, products, installation and repair procedures, and scripting and claim processing procedures for the assigned insurance company.
• Knowledge of QuickBooks
• Computer skills: Microsoft Word

APPLY NOW!