Job Description

Are you customer-focused, personable, resourceful, and looking to start your career with a leading provider in customized promotional marketing, advertising, sales, and brand marketing strategies?

We are one of the top providers of promotional brand marketing services in Philadelphia and we are seeking a Client Support Representative to join our growing team of customer satisfaction devoted professionals!

This Entry Level Client Support Representative is primarily focused on providing on-site consulting & brand awareness/sales support to customers during each of our client’s customized promotional marketing campaigns. Supporting the customer satisfaction efforts of each campaign, you will provide general support to customers and analyze their product/service needs in order to make brand to consumer connections that ultimately result in the sale of either a featured product or service being promoted by the marketing campaign efforts.

This Entry Level Client Support Representative position will begin with an intensive 6-8 month training program designed to teach you all aspects of the promotional marketing business and specific functions in relations to the business involving customer support, client acquisition & care, entry-level sales management, advertising & brand awareness, and marketing strategy. This training program is designed to give you the skills you need to be successful in this entry-level role and prepare you for potential management opportunities.

REQUIREMENTS:

IF YOU MEET THE BELOW REQUIREMENTS AND ARE LOOKING TO LAUNCH YOUR CAREER WITH A GREAT COMPANY THAT REWARDS HARD WORK AND SUCCESS, THIS IS THE IDEAL OPPORTUNITY FOR YOU!

• Comfortable interacting and communicating with customers in person

• Desire to succeed and willingness to learn from the ground up

• Excellent customer service skills with the ability to maintain a professional demeanor at all times regardless of the situation

• Demonstrated a heightened sense of urgency in resolving customer issues in order to constantly achieve a positive communication environment with customers

• Strong organizational, time management, and prioritizing skills to ensure that productivity and quality service level established by the Company are met

• Self-motivated with the ability to work effectively in a team environment

• Empathetic to customers and the ability to identify and overcome areas of delay that could impede resolving issues within set deadlines and acceptable service guidelines

• Previous experience in a customer or client service-related support/associate role is preferred

• Study in the areas of marketing, advertising, or sales promotion is an asset

ADVANCED AXIS REDEFINES WHAT MAKES MARKETING A SUCCESS

For years, ADVANCED AXIS has been providing marketing expertise to clean energy, telecommunications, and home improvement brands nationwide. We redefine conventional marketing every day by maintaining an atmosphere of inventiveness and innovation. The effectiveness of our approach consistently drives unstoppable growth and has earned us industry recognition. We were named the region’s Top Sales Office by Inspire Energy and nominated #1 by both Verizon and Inspire Energy for our innovative promotions.

Candidates with the following experinace are encouraged to apply:

Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

Company Description

We are Advanced Axis - the engine room for creative production. We bring together creative thinking and production expertise to magnify brands and their stories. We empower organizations to achieve their most ambitious growth goals without the cost of in-house marketing teams. Through the years, we have come to be known as champions of professional growth for our focus and endeavors. Be it giving our clients the best work or taking care of our team, and we have outdone our competitors in all the areas. At Advanced Axis, we know how to carefully target the right people and create the buzz around our clients’ offerings. We always strive to provide excellent quality work, exceptional customer service, and great value for money. We build experiences where consumers can connect with brands the same way they connect with one another. Our data-driven and award-winning marketing strategies have helped telecommunications and home improvement firms to grow rapidly in no time. Our team and culture are redefining the definition of a professional marketing firm. It’s about building a space where you can be encouraged and be encouraging, a setup where you can grow and feel a sense of belonging and camaraderie. We are nothing like other organizations where associates feel stagnant and unambitious due to monotonous work culture. At Advanced Axis, you will learn all the behind-the-scenes of operating the office and be part of an organization that plays a crucial role in ensuring stability and performance while having fun.