Job Description

JOB SUMMARY

An Inside Customer Account Representative is the primary customer advocate who engages and builds relationships with customers by providing feedback to inquiries by utilizing their strong organizational and process skills. Provides oversight of pricing, lead-times and contractual requirements of quotes and orders. Performs work with limited direct supervision and plays a critical role in providing an interface between Customer and Company and handles themselves in a friendly and professional manner.

JOB DUTIES AND RESPONSIBILITIES

• Manage customer requests for quotes, new orders, change orders, customer portals, as well as providing order acknowledgement and ship schedules
• Understand the customer and/or government contractual requirements for successful execution of the quote and/or order, as well as understanding export compliance, government ratings, special packaging, special requirements, and if necessary, special delivery requirements of the product
• Responsible for logging customer complaints and following through on actions required to resolve the issue to ensure customer satisfaction
• Utilize company website to determine and/or verify requested part numbers
• Create quote by entering information into company business system, including customer requirements and special flowdowns
• Upon receipt of purchase order/contract, conduct review to identify any gaps between quote/price agreements and customer purchase order. Highlight gaps or conflicts and work to resolve any issues identified with customer or affected departments prior to formal order acknowledgement
• Verify purchase order/contract requirements are consistent with standard terms and conditions and/or specific customer contractual requirements, and special flowdowns referenced on the quote
• Create sales order by entering acceptable purchase order into company business system including customer requirements and special flowdowns, making note of any open issues which require resolution prior to shipment of order
• Interact with other departments (Engineering, Supply Chain, Production Control, Manufacturing, Quality, Shipping) to obtain feedback to ensure customer needs are met
• Monitor performance of quotes and sales order from inception to closeout by reviewing status dashboards in the company business system
• Log, monitor and maintain specific data elements associated with customer returns within the established process, ensuring information is both timely and accurately defined
• Other duties or projects as assigned

JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS

Qualifications

• Minimum 5 years of experience related to handling customer accounts, including quote and order data entry, interpretation of customer and contractual requirements and coordination with internal cross-functional organizations in a manufacturing environment

· 2 Years Associate Degree or Junior Technical College or the equivalent combination of education and/or experience

· Excellent verbal and written communication skills

· Strong organizational, time management, planning, and problem-solving skills

· Ability to uncover and understand the needs of customers

· Intermediate skills in Microsoft Office Suite (Teams, Outlook, Excel, Word, PowerPoint, SharePoint)

· Must exhibit a high level of motivation and a sense of urgency

• Ability to handle and prioritize multiple tasks simultaneously, with attention to detail, and follow up accordingly
• Ability to work under pressure to meet critical deadlines
• Ability to work in fast paced, ever changing environment

Preferred Qualifications

· Previous Aerospace Industry work experience

· Comprehensive understanding of ERP System

· Experience with FAR and DFAR clauses

· Experience with EAR and ITAR regulations

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions, and the noise level is usually quiet to moderate. In certain assignments, an employee may work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions and loud, prolonged noise.

Company Description

AGSE, a world leader in the development and manufacture of innovative aircraft ground support equipment and tooling since 1973 has job openings at its Santa Fe Springs, CA facility.