Job Description

DUTIES

• Answers all calls via a multi-line phone system in a professional and timely manner.
• Provides first-line information regarding regional rideshare services, routes, transfers, fares, etc.
• Utilizes Share the Ride NC and other trip itinerary resources to respond to routine trip planning and ridesharing requests.
• Assists with commuter Vehicle Miles Traveled (VMT) reduction by proactively identifying the most effective rideshare solution and registering new commuters in the rideshare matching website.
• Completes Emergency Ride Home program requests for alternate transportation users.
• Promotes the use of regional passes and other resources benefiting Piedmont Triad commuters.
• Facilitates transit pass sales.
• Receives and records customer feedback consistent with procedures.
• Mails schedules, brochures and other correspondence upon request.
• Tracks service complaints and performs other record keeping tasks.
• Performs other duties as assigned and requested.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High school diploma or equivalent required.

• One year customer service or related public contact experience required.

• Must be able to work flexible schedules, including evenings and weekends, and report to work during adverse weather.

• Ability to perform multiple tasks simultaneously including answering a multi-line phone, using a computer and other tools as needed.

• Fluency in English required.

• Confidence to work independently.

• Pleasant conversational voice tone that demonstrates the exceptional level of patience required to effectively communicate with diverse and irate callers.

• Ability to type 40 WPM.

• Intermediate proficiency with computer use, Microsoft Word, Excel and Outlook.

Company Description

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years. We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: Accounting / Finance Administrative / Clerical Aerospace Biotech Call Center / Customer Service Consumer Goods Executive Management Human Resources Insurance Information Technology Legal Light Industrial Manufacturing / Distribution Medical / Healthcare Purchasing / Supply Chain Sales / Marketing Transportation Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.