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Bilingual Customer Service Representative

Advanced Personnel Resources, Inc.

Bilingual Customer Service Representative

Greensboro, NC
Full Time
Paid
  • Responsibilities

    Job Description

    Advanced Personnel Resources is seeking a bilingual customer service representative for a help desk coordinator position with a large global client. Ideal candidates must possess strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment. DUTIES:

    • Data entry
    • Perform online inbound credit card functions
    • Database searches
    • Ensure that all required online and phone system interactions are fulfilled
    • Ensure the highest level of communication with customers
    • Provide technical and/or warranty information
    • Conflict resolution and deescalation if necessary
    • Develop and maintain relationships to ensure team success in daily activities

    REQUIREMENTS:

    • Bilingual (Spanish & English required)
    • Bachelors degree preferred
    • Strong data entry & computer skills
    • Strong interpersonal skills
    • Excellent negotiating skills
    • Strong written and verbal communication
    • Requires innovative problem solving, research and analytical skills

    Company Description

    Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years. We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: Accounting / Finance Administrative / Clerical Aerospace Biotech Call Center / Customer Service Consumer Goods Executive Management Human Resources Insurance Information Technology Legal Light Industrial Manufacturing / Distribution Medical / Healthcare Purchasing / Supply Chain Sales / Marketing Transportation Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.