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Inside Sales/ Call Center Representative

Advanced Personnel Resources, Inc.

Inside Sales/ Call Center Representative

Greensboro, NC
Full Time
Paid
  • Responsibilities

    Job Description

     Advanced Personnel Resources is currently seeking an INSIDE SALES/CUSTOMER SERVICE REPRESENTATIVES WITH HIGH-VOLUME CALL CENTER EXPERIENCE to work with large client in Greensboro. Ideal candidates will have at least three years of call center experience.

    ** MUST BE ABLE TO WORK BETWEEN 8AM-8PM AND HALF DAYS ON SATURDAY

     

    JOB DUTIES:

    • Assist with troubleshooting customers’ needs in an accurate manor to secure future business
    • Enter detailed notes on all phone calls to create transcript of all phone calls
    •  Accept and process online credit card payments
    • Use internal database to determine best locations for parts deliveries to provide the best customer service
    • Ensure all promises to customers are obtainable by the company
    • Listen to all customer complaints and concerns and determine suitable solutions
    • Build a strong team dynamic by discussing internal problems and providing solutions to better assist customers

     

    JOB REQUIREMENTS:

    • Proficiency in Spanish and English preferred
    • A minimum of three years call center experience or highly intensive customer service environment
    • Ability to type a minimum of 50 wpm with 100% accuracy
    • Proven ability to work in a face pace environment
    • Strong attention to detail with an emphasis on organizing
    • Ability to multi-task
    • Strong Written and Verbal skills
    • Ability to problem solve with minimal supervision

    Company Description

    Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years. We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: Accounting / Finance Administrative / Clerical Aerospace Biotech Call Center / Customer Service Consumer Goods Executive Management Human Resources Insurance Information Technology Legal Light Industrial Manufacturing / Distribution Medical / Healthcare Purchasing / Supply Chain Sales / Marketing Transportation Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.