Job Description

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in Latin America and abroad.
• Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
• Reproduces customer reported issues and works with internal teams to provide a resolution.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Provides necessary support to the Service Managers for high profile technical escalations.
• Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications

• Must be fluent in Portuguese and English
• Remote opportunity
• 5-8 years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
• Prior experience working on enterprise grade firewalls.
• Solid exposure to TCP/IP/switching/routing protocols.
• Working knowledge of tools like TCP DUMP and Wireshark.
• Experience working in Cloud platforms a plus(GCP,AWS,Azure).
• Working knowledge of Linux commands/shell scripts.
• Working knowledge of DNS, DHCP,IPSEC.
• Good understanding of AAA, Digital Certificates, Active Directory.
• Experience with Core dump/kernel panic analysis.
• Ability to manage high value accounts and keep the internal/external stake holders well informed.
• Ability to communicate with customers in a professional manner.
• Self-Learner.
• Excellent Time management skills.

This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.

EOE M/F/Veterans/Disabled