Job Description

We are seeking a Service Desk Analyst to join our team! You will resolve computer-related issues for your clients.

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

TOP TECHNICAL SKILLS: Basic Desktop Information technology support, COMP TIA A , ITIL foundations (Information Technology Infrastructure Library) Help desk Incident and service request triage, critical thinking, technical comprehension and reading, speaking, strong customer service skills, Installation of all desktop software via manual install or SCCM (Software Center Configuration Manager), MS (Microsoft) application suite and MS Active Directory.

Candidate will be on-site two-to-three times a week ( to hand out equipment and do imaging) and Working remotely the alternate days

Company Description

ATS is an information technologies consulting company providing services to Fortune 500 companies nationwide. ATS specializes in providing full-service staffing solutions by providing technical and business personnel through staff supplementation and project engagements. The company has extensive contacts within its Fortune 500 client base and is able to access a large pool of talented and responsive professionals with proven records of accomplishment in both the technical and business fields.