Job Description

ALL CANDIDATES MUST HAVE SOME FORM OF MORTGAGE OR CREDIT EXPERIENCE!

***** NEW CLASSES EVERY MONTH! ******

*Please note this position has a set pay rate of $16.00/hr.

*We work with the consumer reporting agencies and our compliance regulations are strict. This position requires that you have a room in your house specifically for an office with a closed door. It cannot be a multi-purpose room.

POSITION REQUIRES YOU TO OBTAIN AND MAINTAIN HARD WIRED INTERNET. (NO WIFI OR ROUTER MUST BE WITHIN 6 FEET OF COMPUTER IF HOME NOT HARDWIRED.) __

Internet providers we use: SPECTRUM, COMCAST, XFINITY, TIME WARNER, TDS AND COX.

GENERAL DESCRIPTION SUMMARY

Processes supplemental requests in Advantage Credit’s processing system. Takes calls from clients and assists clients with credit reports and technical support. Initiates calls/faxes to Creditors/Vendors and conference calls which includes borrower(s). Corresponds both verbally and via email with clients, borrowers and creditors. Regularly interacts with other Advantage Credit employees.

PRINCIPAL DUTIES:

• Works supplement requests by taking appropriate action to verify and update tradelines that may include calling and/or faxing creditor, reviewing documentation or conducting conference calls.
• Meets or exceeds daily production quotas.
• Maintains work quality and consistently receives satisfactory audits.
• Communicates with our client when the supplement is completed or additional information or documentation is required.
• Continuous follow-up on all requests assigned.
• Return client correspondence in a timely manner.
• Assist clients when they call in with questions and concerns.
• File supporting documentation into credit report file.
• Complete tasks and/or projects that have been assigned by management.
• Maintains the integrity of a database with new phone numbers and contacts for creditors and updates existing ones with current information.
• Remain up to date regarding ongoing policy and procedure changes and upgrades to software utilized.
• Attends and participates in customer service meetings and training.
• Attends and participates in monthly company meetings.
• Remain up to date on industry changes, compliance and regulations.
• Ability to multi-task and work in a fast-paced environment despite interruptions.
• Maintain good working relationships with our clients, creditors and co-workers.
• Other duties may be assigned

REQUIREMENTS:

• All new Customer Service Representatives must become FCRA certified.
• Experience in the mortgage and/or credit reporting industries. - One year minimum.
• High School Graduate or GED.
• Must be able to perform independently, be self-motivated and demonstrate initiative.
• Ability to read and interpret documents such as credit reports, mortgage statements, bank and credit statements, court documents and the customer service manual.
• Ability to carry out instructions and requests in an organized and timely manner.
• Knowledge of Internet software and Microsoft Office.
• Demonstrate the ability to learn and understand Advantage Credit systems.
• Demonstrate strong data entry skills.

AUTHORITY:

This position has no supervisory responsibilities.

REPORTS TO:

Credit Verification Department Manager and Director

WORKING CONDITIONS:

• All overtime requests must be submitted to and approved by management prior to being submitted to Payroll for process of the payment for overtime.
• Dedicated home office
• Works with dedicated PC and telephone head set.
• Your work environment should be free of clutter and away from outside noise and distractions.
• To be eligible as an employee of ACI, it will be necessary for you to meet the minimum internet requirements.

SKILLS:

• Attention to Detail - Demonstrate an ability to process a large volume of documents rapidly and accurately with close attention to detail.
• Problem Solving - Uses reason, facts and common sense even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional clients or borrowers; responds promptly to clients needs; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas.
• Oral Communication - Speak clearly and informatively; listens and asks for clarification; responds well to questions and concerns in a timely manner.
• Written Communication - Writes clearly and informatively; edits work for spelling; able to read and interpret written information; responds well to questions and concerns in a timely manner.
• Teamwork - Contributes to building a positive team atmosphere; supports everyone’s efforts to succeed.
• Cost Consciousness - Conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural and individual differences.
• Ethics - Treats others with respect; keeps commitments; works with integrity.
• Organizational Support - Follows policies and procedures; completes administrative tasks in a timely manner. Responds quickly and promptly to requests from other departments and team members.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritize and plan work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, providing this input to management.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity without sacrificing quality; works efficiently and accurately.
• Attendance/Punctuality - Is punctual; ensures work responsibilities are covered when absent; attends meetings promptly.
• Dependability - Follows instructions; responds to management direction and guidance; completes tasks on time.

PERFORMANCE MEASUREMENTS:

• Attendance Record
• Average Call Handling Time
• Average Daily Supplement Output
• Compliance with standard policy and procedure
• Customer Satisfaction Rating
• Periodic audits
• Periodic reviews

SOFTWARE:

• MeridianLink (MCL)
• Ring Central
• Goldmine
• Chrome
• Internet Explorer
• Outlook
• Microsoft Office

BENEFITS

• Medical
• Dental
• Vision
• Short Term/Long Term Disability
• Life Insurance
• 401K
• 120 Hours PTO
• Birthday PTO

Company Description

When you are part of Advantage Credit, Inc. you are part of something amazing! Advantage Credit has been providing superior credit reporting services leveraging cutting edge technologies for over 25 years. We take great pride in the team we’ve built; our personnel are the most knowledgeable in the industry with an attitude of dedication, professionalism and passion that is second to none! If you share that passion, we would love to hear from you!