Overview

We are seeking a dedicated and friendly Customer Service Representative to join our team at our facility located in Colorado Springs, CO, 80907. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our client and office environment. The CSR is typically the first point of contact for external parties and must exhibit a degree of professionalism throughout all interactions. This role requires proficiency in ERP software and excellent communication skills.

Responsibilities

• Greet incoming visitors, answering phone calls and route calls as appropriate

• Assists with variety of data entry tasks including loading job information, creating, and revising orders, entering purchase orders and customer information into ERP system

• Provides administrative assistance for office personnel and other organizational deparments including production, estimating treams, engineering and sales

• Creating metrics and reports for supportign departments

• Compose, modify, and proofread coorespondence including reports

• Create spreadsheets on an ad-hoc basis to support execuritive staff

• Utilize MS Office tools to organize staff calendars

• Assists with confidential document control including copying, filling, scanning and loading prints

• Handle customer inquiries and provide accurate information about our products and services

• Resolve customer complaints and ensure customer satisfaction by going above and beyond to meet their needs

• Maintain a high level of professionalism and empathy when interacting with customers

• Collaborate with other teams to address customer concerns and escalate complex issues when necessary

• Stay up-to-date with product knowledge and industry trends to provide accurate information to customers

• Identify opportunities for process improvements and contribute to the development of customer service strategies

• Work with a team while demonstrating goood interpersonal skills and a strong work ethic

Qualifications

• Experience using ERP software, preferably in a customer service role
• Excellent verbal and written communication skills
• High degree of professionalism requried
• Ability to multitask and prioritize tasks effectively
• Attention to detail and problem-solving abilities
• Proficiency in Microsoft Office Suite and CRM software
• Ability to work well in a team environment and collaborate with colleagues
• Flexibility to adapt to changing customer needs and business requirements

Work Environment

This position is in a manufacturing shop environment that is clean, and fast paced. Sitting, standing, and walking for extended periods of time may be required. Some exposure to noise and various types of equipment is typical.

Schedule

The required schedule for this position is 7:00 am to 3:30 pm. Additional time may be required on an as needed basis.

Compensation

Starting compensation for this position will range from $18 - $24 an hour depending on experience. Benefits are available after a waiting period and include, shared cost health care, paid holidays, paid time off, and 401k with company match.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This position is typically a temp to hire role. After a 90-day introductory period, you may be able to transition to a permanent employee and be eligible for benefits.

You should be proficient in:

• Customer Service

Machines & technologies you'll use:

• ERP Software

Salary info:

$18 - $23 / hr