Job Description

JOB TITLE: JAPANESE BILINGUAL IT SERVICE DESK SPECIALIST/ SYSTEMS ENGINEER

Classification: Non-Exempt

Industry: IT 

Status:  Contract (contract renewal will be reviewed every 3 months)

Working Location: Dallas, TX (Work from Home until further notice: Training will be in the company’s Dallas office: No relocation or temporary housing benefits provided)

Working Hours: Shift varies from 6:30am – 6:30pm including Saturdays, Sundays and Holidays

Overview

A global IT business solutions company is looking for a Japanese bilingual IT Service Desk Specialist/ Systems Engineer.

This IT Service Desk Specialist/ Systems Engineer will perform incident response and handle service request of customer's system by following the company procedure manuals.

With minimal and/or remote supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. 

Resolves intermediate to complex computer software and network problems by applying trouble-shooting and problem solving skills. 

Any further issues and problems you will communicate with engineers and direction is provided on remediation.

Essential Duties Include But Not Are Limited To:  

•           Provide direct Level I technical support to client’s on-site personnel

•           Monitor incidents and service requests which alerts are made by emails

•           Perform incident response tasks as assigned (e.g., software upgrades, file editing, directory/data migration)

•           Follow the procedure manuals and direction by service request teams to diagnose and respond to incidents and service requests

•           Resolve reported incidents in the software environment by deadlines

•           Maintain incident management system with up to date information on ticket progress

•           Complete assigned service request tickets in timely manner 

•           Update asset tracking inventory in accordance with work instructions

•           Escalate the issues and requests if necessary

Qualifications

•          Fluency in Japanese language skills (reading/writing)

•          Proficiency with MS Office Applications, and strong familiarity and experience with Windows, and Linux operating systems operation, administration, and troubleshooting

•          Participation in on-call rotation periodically which may involve non-traditional working hours

•          Bachelors degree in Computer Engineering, Electrical Engineering, or Systems Engineering or computer science or demonstrated equivalent experience preferred (Entry-level with strong IT software, network, infrastructure knowledge welcome)

•          Able to execute commands exactly as described in the procedure manual

•          Able to make a judgement to escalate the problem if needed

About Advantage Resourcing

Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Company Description

Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Advantage Resourcing will connect you to an opportunity that closely matches your interests and skills. Advantage Resourcing is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.advantageresourcing.com.