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IT Support Analyst

Advent Global Solutions, Inc.

IT Support Analyst

Fort Worth, TX
Full Time
Paid
  • Responsibilities

    Looking for IT Support Analyst Role IT Support Analyst (Microsoft Client Analyst)- Intermediate Location Fort Worth, TX Duration 12 months+ Remote until Covid is resolved Job Responsibilities bull Installs, configures, and maintains application equipment and support application infrastructure environment. bull Determine application needs and incorporate them into the design and overall plan for application support. bull Organizes and coordinates the activities associated with installation, deployment, and upgrade of software and hardware relating to application environment. bull Responsible for acting on existing Level 2 (L2) and Level 3 (L3) trouble tickets established in the tracking system. bull Receive complex tickets that Level 1 (L1) help desk support and technical support analyst cannot resolve. bull Identifies, researches, and resolves technical problems proactively establishing root cause and mitigation recommendations to prevent further issues. bull Documents, tracks and monitors the problem to ensure timely resolution. bull Responsible for customer service and end-user training. bull Familiar with a variety of the fieldrsquos concept, practices, and procedures. bull Relies on experience and judgment to plan and accomplish goals. bull Performs a variety of tasks. bull A certain degree of creativity and latitude is required. bull Works under general supervision typically reports to a team lead or supervisormanager. bull Position Requirements - Applied knowledge in the following areas with 2+ years of experience sect Operating systemsAPIs - Windows sect System Center Products (SCCM, SCOM, SCSM, SMS, SCO) sect Microsoft Exchange, Lync, Share Point sect Security (e.g. AuthenticationAuthorization, Encryption, Data Safeguarding) sect Scripting sect Distributed Database (DB2UDB, SQLserver, Oracle) sect Virtualization (VMWare, Hyper V) sect Citrix Solutions sect Networking (E.G. DNS, DHCP, QIP) U.S. Citizens and those authorized to work in the U.S. are encouraged to apply Please send your updated resume. Thanks Regards, Anil Advent Global Solutions,Inc. E-mail Direct (281) 640 8940 www.adventglobal.com