Job Description

ServiceNow’s Core Business Workflows (CBWF) — encompassing HR, Workplace, Finance, Procurement, Legal, and other shared services — bring together the essential operations that power the heart of every organization. By connecting people, processes, and systems on a single AI-native platform, ServiceNow helps enterprises deliver seamless experiences, automate repetitive work, and drive strategic outcomes across departments.

As an Advisory Solution Consultant on the Global Solution Consulting team, you will play a key role in scaling field readiness and global enablement across the CBWF business. This role is ideal for someone who loves to be hands-on with technology, enjoys translating product innovation into compelling stories, and thrives in a global, cross-functional environment.

You’ll bring strong technical depth — with the ability to manage and maintain demo and lab environments, validate solution builds, and collaborate with DemoHub and field teams to ensure consistency and reliability across all CBWF assets. At the same time, you’ll balance that technical foundation with domain fluency and storytelling — helping connect the “how it works” with the “why it matters” across HR, Workplace, Finance, and Legal, while leading the shift toward more AI-focused demos and narratives that showcase the next generation of intelligent workflows.

This role is also customer-facing — you’ll facilitate workshops and hands-on lab sessions directly with customers and internal teams, gathering feedback and observing how our demos and experiences resonate in real-world conversations. You’ll also train and enable Solution Consultants globally to deliver these same workshops and labs with confidence and impact. In essence, this role sits at the intersection of deep tech, business context, and customer engagement — translating technology into experiences that bring the platform to life for both customers and the field.

Key Responsibilities

Scaled Global Assets & Programs

• Own and manage global scaled assets such as demos, workshops, and customer-facing artifacts — ensuring quality, consistency, and scalability across regions.
• Partner with regional SC teams to capture best practices and centralize reusable content (POC frameworks, solution overviews, reference architectures, etc.).
• Maintain and enhance the Ready-to-Solve asset library in partnership with DemoHub, Field Marketing, and Enablement.
• Establish governance for version control and content updates across the global CBWF ecosystem.

Field Readiness & Enablement

• Drive global field readiness initiatives for Solution Consultants — from planning and coordination to execution.
• Collaborate with Enablement, GEO SC leaders, and Specialist teams to design and deliver targeted enablement (e.g., new product releases, demo best practices, GTM updates).

Demo Strategy, Storytelling & Technical Execution

• Collaborate with the DemoHub team to test and validate demos, ensuring they align with product releases and field needs.
• Own and maintain hands-on lab packages for CBWF, ensuring they are current, stable, and consistent across global regions.
• Test and record demo walkthroughs, prototype new experiences, and create reusable demo videos that bring platform stories to life.
• Gather and analyze feedback on demos — identifying what’s working, what’s not, and where improvements are needed to enhance impact and usability.
• Balance technical precision with storytelling — crafting demos that clearly articulate business impact and resonate with domain leaders across HR, Workplace, Finance, and Legal.

AI-Native Sales Cycle Enablement

• Lead the shift from traditional sales motions to AI-native sales cycles across Core Business Workflows — recognizing how generative AI is transforming how customers buy and how we must evolve how we sell.
• Build and scale the assets SCs need for AI-era selling: discovery workshop frameworks for AI, hands-on lab experiences, and AI POC templates tailored to CBWF use cases.
• Define and codify best practices for engaging core business personas in AI conversations (HR, Workplace, Finance, Legal) — helping Solution Consultants connect AI capabilities to tangible business outcomes.
• Bridge technical AI capabilities (in partnership with Intelligent Automation and Product) with the language of business, enabling field teams to speak the language of business personas during technical AI evaluations.
• Continuously gather and incorporate field feedback to evolve and scale AI-related assets, ensuring they stay relevant, practical, and outcome-focused across global teams.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years experience in Solution Consulting, Pre-Sales, or a similar technical customer-facing role within enterprise software.
• Strong technical acumen and hands-on experience with ServiceNow (preferred) or equivalent workflow/platform technologies.
• Demonstrated ability to manage demo and lab environments — including configuration, data refresh, and issue resolution.
• Proven ability to test and scale demo content — blending technical accuracy with clear business storytelling.
• Experience in field readiness or enablement — supporting global teams, training initiatives, or content standardization efforts.
• Excellent communication and collaboration skills, with the ability to operate in a global, cross-functional environment.
• Deep understanding of Core Business Workflows (HRSD, Workplace, Finance & Supply Chain, Procurement, Legal, etc.) preferred.
• Strong organizational and project management skills; able to manage multiple workstreams across time zones.
• Bachelor’s degree in a relevant field required; equivalent experience considered.

For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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