Job Description

POSITION: IT SUPPORT SPECIALIST, IT DEPARTMENT

Due to continued strong growth in the clean energy industry, Aegis Energy Services, a subsidiary of the French Group EDF, a worldwide player in the Energy industry, has an immediate opening for an I.T. Support Specialist to work out of their Holyoke, Massachusetts facility. This new role within Aegis Energy Services will allow the successful candidate to implement new initiatives and as a part of the Group EDF, this position offers the opportunity to get in contact with a wider I.T. community within EDF. 

For more than 30 years, Aegis Energy Services has been providing Combined Heat and Power systems (CHP) that generate usable heat and electricity using clean, efficient natural gas powered engines. These modular CHP systems (also known as Cogeneration Systems) will reduce a facility’s dependence on expensive utility power, reduce energy costs, and reduce a facility’s carbon footprint. Aegis Energy Services focuses mainly on medium to large commercial facilities such as High Rise Apartment Buildings, Hotels, Retirement Homes, Schools, and Industrial Manufacturing.

Responsibilities include (but are not limited to):

·         Receive incoming internal and external IT requests

·         Create & plan customer visits

·         Review firmware releases, End of Life timelines, and routine updates

·         Collaborate with third party IT companies to facilitate common goals

·         Create job quotes and invoices as required

·         Recommend and initiate process improvements Position Details ·         Reports to Manager of Information Technology

·         M-F, 1st Shift

·         Hourly wage + overtime pay after 40 hrs

·         Occasional early start times, up to 20% daily travel, and <10% overnight travel

Qualifications:

·         2 year Associate’s Degree is required, a B.S. or B.A. Degree is preferred,

·         Excellent customer service skills both over the phone and electronically

         Experience working with G Suite

·         Outstanding communication, computer and coordination skills

·         UNDERSTANDING OF NETWORK INFRASTRUCTURE AND SECURITY

·         KNOWLEDGE OF ROUTER CONFIGURATIONS & NETWORK CHANGES

·         Desktop support (Windows) & Mobile device support (Android & iOS) experience

·         Experience (professional or hobby) working with automobile engines is helpful

·         Experience working in a service, maintenance, or logistics department 

·         Attention to detail

·         Skilled in problem solving

·         The ability to work in a fast-paced, high-stress environment

·         Ability to manage multiple priorities and daily deadlines

·         Valid driver license and clean driving record

·         Ability to pass both drug test and background check

Apply to Aegis Energy Services, attention John Geoffrion in the Human Resources Department, 55 Jackson Street,

Holyoke, MA 01040        413-537-7313                             www.AegisCHP.com

                                                                                                                                                                                        09/29/2020  

Company Description

Aegis Energy, EDF Group, a northeastern energy company with a proven track record of cutting costs and producing energy savings in medium to large buildings. Aegis Energy EDF Group, is a turn-key, full service provider of Combined Heat and Power (CHP) that generate heat and electricity using clean and efficient natural gas fueled engines. These modular CHP systems reduce a facility's dependence on expensive utility power, reduce their energy costs and reduce the carbon footprint.