Job Description

CONTRACT TO HIRE OPPORTUNITY WITH ANTHEM

HOURS: MONDAY- FRIDAY ANY WHERE BETWEEN 8AM-9PM

REMOTE- UNTIL SAFE TO GO BACK INTO OFFICE!

PAY: $17-18

JOB SUMMARY

• These will all be member facing (inbound calls from members)
• Will take incoming member calls
• These are group employer health care plans
• Calls about eligibility, benefits, claims, etc.
• Will also field calls around claims and do general claims research
• Outreach for changing doctor information
• The focus is issue resolution
• The job is to answer the question and resolve the issue
• Average number of calls vary, 20-50 on average, but they do not focus on quantity they focus on quality of each call and being able to multi-task.  These are complex calls.

TOP 3 SKILLS

Customer Service In Healthcare Setting (Reception, Billing, Call Center, etc)

Ability to Navigate PC and Various Portals

Heavy Data Entry

QUALIFICATION

• Call center experience is helpful, but not necessary, they really are looking for hospitality and medical terminology, and  people who come from a strong customer service and care background.
• They focus less on call center and more on the customer service experience.  They will look at transferrable skills.
• Passion and empathy are a must – they are dealing with individual’s lives and finances, some with life-threatening diseases