Job Description

Job Type: Full Time

Benefits: Medical, Dental, Vision, 401(k)

Aerowave Technologies is Dallas-Fort Worth’s fastest-growing two-way radio communication and security systems company. We are certified to sell Motorola, Avigilon, Hytera, Kenwood, and other manufacturers, and we provide white glove service to over 450 customers in a variety of end markets.

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We are currently looking to fill a Customer Service Admin position in our Lewisville, TX headquarters. The Service Coordinator will report directly to the Director of Operations and be eligible for benefits such as medical, dental, vision, 401(k.

Job Summary: A Customer Service Admin is responsible for engaging with customers on behalf of Aerowave Technologies. Duties include answering phone calls or emails, managing repairs, and maintaining expert knowledge about company products or services to best support the needs of our customers.

Job Description:

·         Follow up to ensure that customers are satisfied with our products or services.

·         Let customers or clients know about additional products or services.

·         Determine the quickest, most effective ways to answer a customer’s questions or needs.

·         Escalate queries and concerns to the appropriate department.

·         Troubleshoot common issues with a product or service.

·         Manage in-house and third-party repair orders.

·         Update customers on pending and in-progress orders.

• Be the Voice of the Customers by listening to their needs and concerns, then conveying those concerns to the appropriate Aerowave team members.
• Perform other duties related to Customer Service as assigned.

Qualifications:

·         Interpersonal and customer service skills

·         Analytical and problem-solving skills

·         Multitasking and organizational skills

·         Problem-solving skills

·         Attentiveness and patience

·         Must be able to work in a fast-paced environment, work with ambiguity, and pay attention to detail.

·         Desire to live by Core Values.

Company Description

Aerowave Technologies is a 20+ year old company that sells, installs, and services cutting edge solutions in the two-way radio, surveillance equipment, and access control technologies. We help our customers solve their most challenging communications and safety problems, and we have kept our customers happy for decades by living by six Core Values that drive our business: • Service the Customer Above All – We satisfy the customer and exceed expectations. • Integrity & Honesty – We are always fair and truthful. • Dependability – We can depend on our fellow employees to get the job done. • Ability to Adapt & Adjust – We bend and stretch for our customers and keep smiling. • Attention to Detail & Thoroughness – Do it right the first time. Do-overs cost us money and alienate our customers. • Unequivocal Excellence – Our reputation outweighs our profit every time. Our vision is to continue building Aerowave’s legacy as the best communications solutions company in Dallas-Fort Worth into the best technology solutions company in the country. We are a fast-growing, hungry group that strives to exceed our customers’ expectations every day, and we have grown every year since the company’s founding over twenty years ago. We want to build and develop our employees to be the best versions of themselves. We offer a collaborative, dynamic work environment with an emphasis on personal and career advancement, and we want you to be a part of our team.