Job Description

Aerowave Technologies is an authorized Motorola, Kenwood, and Hytera two-way radio dealer. Aerowave also operates as an Avigilon system integrator providing a modular unified ecosystem combining video surveillance, access control, incident & records management software, artificial intelligence software, and machine learning to help entities better respond to everyday incidents and prepare for critical emergencies.

At Aerowave, we believe in always serving our customer’s best interest. Aerowave has built our organization and success on 7 guiding principles, which we strive to achieve each day.

Aerowave Core Values:

• Service the customer above all
• Integrity & Honesty- We are fair and truthful always
• Dependability- You can depend on us to get the job done
• Service the Customer Above All- We do what it takes to satisfy the customer and exceed expectations
• Ability to Adapt and Adjust- We bend and stretch for our customers and keep on smiling
• Attention to Detail Thoroughness- Do it right the first time
• Unequivocal Excellence- Reputation outweighs profit every time

Job Summary:  The sales administrative assistant position develops, maintains, and interacts primarily with the sales force to promote, coordinate, and provide excellent customer service to both internal and external customers.

Job Description:

·         Build relationships with customers as an inside sales resource.

·         Be first point of contact in the office for customers

·         Handles administrative details of agreements with customers and or sales reps

·         Organizes, documents, and maintains customer programs

·         Coordinates and communicates pertinent information regarding new account set-up

·         Works with sales reps to ensure accurate forecasts and projections

·         Prepares sales quotes for customers

·         Processes sales orders for customers

·         Create, implement, and enforce a Customer Touch program

·         Completes requests for proposals

·         Stays abreast of customer requirements included in vendor guides, routing guides and vendor agreements and assists with necessary             follow-up

·         Prepares and prints reports for managers

·         Coordinates manager’s schedule – makes appointment, schedule meetings and plans and prepares for meetings

·         Assists Sales Manager in directing sales force and provides direction in Sales Manager’s absence

·         Assists Sales Manager with strategic account initiatives including planning meetings and inputting information in a timely fashion

Qualifications:

·         Strong organizational and time management skills.

·         Positive demeanor even when facing challenging situations.

·         Excellent written and verbal communication skills.

·         Patient listener who empathizes with customers’ issues to improve their experience.

·         Willingness to learn and live by company core values.

·         Ability to adapt in a fast-paced, changing environment.

·         Accountable for your own mistakes and willing to learn from them.

·         Honest and truthful always, even in tough situations.

Required Education and Experience

·         High school diploma or equivalent.

·         Minimum 3 years in support experience 4 years in a customer service role

Preferred Education and Experience

 Associates degree

Benefits and Compensation

·         Compensation range $19-$21/hour

·         Medical, dental and vision benefits.

·         401(k).

·         Paid time-off program.

Company Description

Aerowave Technologies is a 20+ year old company that sells, installs, and services cutting edge solutions in the two-way radio, surveillance equipment, and access control technologies. We help our customers solve their most challenging communications and safety problems, and we have kept our customers happy for decades by living by six Core Values that drive our business: • Service the Customer Above All – We satisfy the customer and exceed expectations. • Integrity & Honesty – We are always fair and truthful. • Dependability – We can depend on our fellow employees to get the job done. • Ability to Adapt & Adjust – We bend and stretch for our customers and keep smiling. • Attention to Detail & Thoroughness – Do it right the first time. Do-overs cost us money and alienate our customers. • Unequivocal Excellence – Our reputation outweighs our profit every time. Our vision is to continue building Aerowave’s legacy as the best communications solutions company in Dallas-Fort Worth into the best technology solutions company in the country. We are a fast-growing, hungry group that strives to exceed our customers’ expectations every day, and we have grown every year since the company’s founding over twenty years ago. We want to build and develop our employees to be the best versions of themselves. We offer a collaborative, dynamic work environment with an emphasis on personal and career advancement, and we want you to be a part of our team.