Job Description

Company:  Precision AirConvey (PAC) is a national leader in the design, manufacture, installation and service of trim and matrix removal systems for the labels, paper, film & sheet and other industries. Our high-quality cutters and pneumatic convey systems enable companies to effectively remove trim materials and eliminate costly clogs or breakdowns. Today, we are at the top of our industry and proving that a small business can make a big difference. We have a positive impact on our customers, our employees and the environment every day. If you would like to join a talented, collaborative, and innovative team, we want to hear from you!  

Job Description: Precision AirConvey seeks a Technical Customer Service Administrator to join our industry leading organization in Newark, Delaware. The successful candidate will coordinate and provide administrative support to the customer manager and sales team by documenting and coordinating activities for customer install, service, maintenance, and repair items sold, leased, or rented by performing the following duties personally or through the supervision of either direct or sub-contracted field service technicians. 

PAC offers:

• Competitive Compensation 

• Health, dental, life, and disability insurance

• 401K

• Paid vacation & holidays

• A positive corporate culture that celebrates collaboration and great performance

Responsibilities: The candidate must:

• Work closely with customers and provide regular communication on plan and next steps, facilitate a plan of corrective actions when needed, answer inquiries regarding ship dates, and represent the customer at various internal meetings at PAC (operations, customer service, etc.)

• Answer customer inquiries regarding ship dates, drawings, and other customer service-related issues

• Coordinates meetings, with customers and other members of the team; takes meeting notes and makes sure deliverables are documented and communicated to all pertinent individuals

• Use CRM software to document customer service activity, Open new cases, prepare quotations, and assign tasks and/or activities to move the case to a successful resolution in a timely manner consist with customer expectations

• Provide costs to engineering for mechanical installation quotations to help secure orders; obtain competitive quotes from subcontractors, ensure customers and vendors are informed of installation date and duration, and direct purchasing on equipment and hardware purchase order requirements.

• Ensure Field Service Technicians have all required parts or information necessary to perform scheduled work efficiently and coordinate rental equipment 

• Manage receipt of as-built drawings from subcontractors and customers to monitor warranty eligibility, provide support for warranty related issues including missing components, incorrect parts; expedite components and/or services needed to address warranty or customer related issues

• Verify operating and instruction manuals are available and references to vendors are removed ensuring customers are directed to PAC for spare parts.

• Display a positive, helpful attitude to help create a friendly environment for clients and co-workers

• Ensure the growth of the business and be committed to the company’s success

Requirements Requirements:  The candidate will:

• Have a minimum of 2 years client service/order management experience with superior computer skills

• Have an Associate’s Degree or comparable professional experience

• Have strong customer focus with the ability to manage a wide range of customer situations, meet commitments, and build and maintain winning relationships

• Demonstrate strong attention to detail with the ability to learn various client orders (documents and styles) and pull details from each to translate into system quickly and accurately

• Display superior critical thinking, organization, planning, and problem-solving skills with an ability to manage multiple priorities

• Demonstrate sound business judgment, strong decision making, superior written and verbal communication skills

• Be dedicated to the work with a willingness to think independently and have a “figure it out” mindset

• Possess excellent math and reading skills to accurately perform simple calculations

• Have strong sense of urgency, multi- tasking, and follow up skills

• Thrive in a team environment and be a positive team player

No calls to Precision AirConvey, please.

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Benefits

• Competitive Compensation 

• Health, dental, life, and disability insurance

• 401K

• Paid vacation & holidays

• A positive corporate culture that celebrates collaboration and great performance