Job Description

LOGISTICS/CUSTOMER SERVICE

LOCAL UPS COMPANY IN DORAL SEEKING CUSTOMER SERVICE ASSOCIATE. MUST HAVE EXPERIENCE IN LOGISTICS CUSTOMER SERVICE

KEY RESPONSIBILITIES:

• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility
• Booking and processing booking requests within internal database, generating and verifying shipping documentation where applicable.
• Liaise with all relevant departments within the Global and Domestic network to ensure that all customer requirements are met.
• Working all offices and Local Service Providers to ensure the Logistics transfer is handled efficiently thus meeting desired turnaround times.
• Entering clinical trial sites into internal database (where necessary)
• Answering and dealing with all patient, Investigator and general telephone and e-mail requests from external customers and internal offices/agents.
• Preparing, verifying and distributing country specific project documentation.
• Filing and archiving where required.
• Attending customer meetings and teleconferences, when required.

REQUIRED SKILLS AND QUALIFICATIONS:

· Microsoft Suite (Excel and Word)

· Knowledgeable with computers

· Thorough understanding of Aviation/Airline Networks

· Excellent communication skills with the ability to influence others.

· Excellent problem solving and prioritization skills essential.

· Flexibility in working hours required. Weekend coverage required in Customer Services in some cases.