Job Description

WE ARE HIRING A CSR!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

· Answer incoming calls and assist the customer with his/her inquiries

· Data: entry of customer orders into ERP system

· Data: entry of customer orders into ERP system

· Logging into customer portal to obtain orders, and provide status update

· Manage customer orders and provide status updates

· Provide excellent verbal and written communication skills

· Be very accurate, responsible, and tactful in dealing with a multitude of customers at all levels

· Other duties and responsibilities may be assigned

· Tracking and reporting daily KPI’s

QUALIFICATIONS/EDUCATION

· Strong CSR and FCR (First Contact Resolution) Experience

· Computer proficiency to 45 wpm

· Phone skills required, as well as organizational skills

· Minimum of 2 years in customer service

· Understands Microsoft software

· Ability to read, write, and speak English & Spanish, English & Creole

· Proficient with a PC and Microsoft office products (Excel, Word, Outlook) Required

· Computer and website navigation skills required

· Strong Customer service and communication skills

· Ability to work in team settings

LANGUAGE SKILLS

Must have good grammar skills. Ability to communicate effectively in oral and written form and to write routine correspondence in English & Spanish.

If interested contact 305-815-2655

Job Type: Full-time

Pay: $13.00 - $16.00 per hour