Job Description

CUSTOMER SERVICE REPRESENTATIVES FIELD CUSTOMER INQUIRIES BY FINDING INNOVATIVE WAYS TO RESPOND TO VARYING QUESTIONS, ISSUES, AND CONCERNS.

• CONNECT WITH CUSTOMERS VIA PHONE/EMAIL/CHAT/AND OR SOCIAL MEDIA TO RESOLVE THEIR QUESTIONS OR CONCERNS
• CALMLY ATTEMPT TO RESOLVE AND DE-ESCALATE ANY ISSUES
• ESCALATE INTERACTIONS WHEN NECESSARY AND APPROPRIATE
• RESPOND TO REQUESTS FOR ASSISTANCE AND/OR POSSIBLE PROCESSING PAYMENTS
• TRACK ALL CALL RELATED INFORMATION FOR AUDITING AND REPORTING PURPOSES
• PROVIDE FEEDBACK ON CALL ISSUES
• UPSELL IF REQUIRED