Job Description

Affirma, ranked one of the "Top 5 Best Mid-Size Companies to Work for" by the Seattle Business magazine, is hiring a Customer Engagement Manager to join our growing Revenue team!

In this role you will be working with a specific focus on one of our exciting enterprise level client accounts.  As a Customer Engagement Manager (CEM), you are responsible for fostering strong relationships with our clients. This role requires someone who is exceptionally proactive, client focused and thrives in a fast paced, sales driven environment.  

If you enjoy building relationships and have a strong knack for sales, then keep reading!

RESPONSIBILITIES:

• Drive client and partner satisfaction by understanding customer needs and communicating critical feedback to internal project team members
• Expanding additional Affirma services into new groups and teams within existing and/or new accounts, while building relationships with key decision makers and project stakeholders
• Ensure attainment of revenue targets are met on a quarterly basis  
• Network and prospect within accounts to build relationships and meet new contacts
• Perform periodic client check-in’s to confirm satisfaction, and work to resolve outstanding client issues with the help of the Affirma’s internal delivery teams and executives
• Execute and lead quarterly business reviews to grow the Affirma footprint within strategic and enterprise accounts
• Responsible for weekly meeting counts and email activity metrics
• Responsible for executing client estimates, sales proposals and drafting contracts
• Collaborate with Affirma Practice Leads and Executives on account strategy and mapping within strategic and enterprise level accounts
• Periodic client onsite travel and participation

REQUIREMENTS:

• 3-5 years of prior account management and/or sales experience
• Experienced in creating presentations and holding meetings with executives   
• Manage, document, track, and report on revenue and open opportunities utilizing CRM tools such as Dynamics or Salesforce
• Strong understanding of the sales function, business and pipeline management
• Experience working with enterprise level clients or experience in the consulting space
• Ability to accurately forecast and create detailed strategic plans
• Strong ability to use prospecting tools such as LinkedIn to connect and meet with new contacts 
• Deep industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives
• Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement
• Excellent verbal, written and multi-media communication skills  
• Bachelor's degree in relevant field of expertise or equivalent experience

WHY AFFIRMA?

• One of Washington's Fastest Growing Private Companies & Top 100 Best Companies to Work For (According to Seattle Business Magazine and Puget Sound Business Journal)
• Casual environment, surrounded by incredibly intelligent and motivated co-workers, and a performance-driven culture
• Flexible Schedule
• Opportunity for growth
• Great location, great people, exciting projects, and tons of fun.

Affirma is an award-winning consultancy specializing in Mobile, Cloud, Business Intelligence, SharePoint, Technology Infrastructure, Custom Development, Visual Design, and Staffing Services. We focus on delivering true, measurable business value to our clients. We have top industry customer satisfaction and are dedicated to delivering dependable and reliable solutions that exceed client expectations. Affirma's motto is quality solutions on budget, on time, every time.

Ranked one of Puget Sound Business Journals “Best Workplaces” and “Fastest Growing Companies” for four years in a row, Affirma is expanding its presence and hiring many talented individuals. Affirma offers exciting projects, a relaxed culture, and a flexible work environment. Affirma provides a work environment that is based on mutual trust and accountability. The office environment is hard working, fast-paced, and fun! Our clients include the Microsoft Bing, the Seattle Art Museum, Children's Hospital, Starbucks, and many more. Affirma is a great place to grow your career by augmenting your skills and assuming new responsibilities very quickly. If this sounds like a company you'd like to work for, we invite you to contact us.