Job Description

We are looking to hire a Front Desk Associate to join our team. The Front Desk employee is the face of our company; they are the person a guest sees when they first walk into the facility. This person must be team-oriented with great communication skills. The Front Desk employee ensures positive customer experience.

Salary range: $37000 - $47000 per year.

RESPONSIBILITIES:

• Responsible for greeting and serving all guests courteously and professionally.
• Interact with customers by telephone or in-person to provide information about us and rectify concerns.
• Provide friendly and courteous telephone manners to guests and co-workers.
• Promptly ensure that customer requests are addressed professionally and thoroughly by telephone, e-mail and face-to -face meetings.
• Check to ensure that appropriate changes have been made to address the customer's issues.
• Attend all scheduled team meetings and brings suggestions for improvement.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
• Report all equipment issues and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.

Qualifications

• Exceptional customer service skills.
• Previous administrative experience in an office is preferred.
• Recognised qualification in office administration or similar is an asset
• High school diploma or equivalent required.
• Must professionally present self regarding personal dress and grooming.
• Excellent verbal and written communication skills
• Strong computer and MS Office working knowledge.

Additional Information

• This is not a remote job