Job Description

TITLE: Customer Service Representative

REPORTS TO: Customer Service Manager

JOB DESCRIPTION:

The Customer Service Representative is a full-time, hourly position. Whether on the phone or via email, they will be responsible for assisting customers and vendors with orders while providing top-quality service. They will provide information about our products as well as answer questions, and process returns. This position is located in Niles, IL.

GENERAL RESPONSIBILITIES:

• Providing information to customers about our products via phone or email
• Entering orders
• Escalating queries and concerns
• Working with a team of CSRs and other departments to find appropriate solutions
• Work with the marketing team on corporate gifting projects
• Ensure customer satisfaction by providing solutions to customer complaints
• Other duties as assigned

EXPERIENCE & REQUIREMENTS:

• 1-2 years of Customer service experience including eCommerce & Call center support
• Excellent attention to detail
• Positive attitude and excellent verbal communication skills
• Effective at managing multiple projects and working with other departments
• Ability to work in an office environment (Hours to be determined, some Saturday work between Labor Day & Christmas)