Job Description

LOOKING TO HIRE ASAP

TITLE: Seasonal Customer Service Representative

REPORTS TO: Customer Service Manager

JOB DESCRIPTION:

The Customer Service Representative is a full-time, hourly position. Whether on the phone or via email, they will be responsible for assisting customers and vendors with orders while providing top-quality service. They will provide information about our products, answer questions, and process returns. This position is located in Niles, IL, and is onsite. No remote work. This assignment goes from August 15, 2022, to December 21, 2022. Monday through Friday, 8:00 a.m. to 4:30 p.m. with a 30 min lunch. The candidate must also be able to work one Saturday a month.

GENERAL RESPONSIBILITIES:

• Providing information to customers about our products via phone or email
• Entering orders
• Escalating queries and concerns
• Working with a team of CSRs and other departments to find appropriate solutions
• Work with the marketing team on corporate gifting projects
• Ensure customer satisfaction by providing solutions to customer complaints
• Other duties as assigned

EXPERIENCE & REQUIREMENTS:

• 1-2 years of Customer service experience including eCommerce & Call center support
• Excellent attention to detail
• Positive attitude and excellent verbal communication skills
• Effective at managing multiple projects and working with other departments
• Ability to work in an office environment (Hours to be determined, some Saturday work between Labor Day & Christmas)

Note This position is ONSITE. Seasonal employees are not eligible for benefits. However, there is a lot of potential for growth!

Company Description

Since our founding in 1948, Affy Tapple — the creator of The Original Caramel Apple — has been a Chicago and Midwest tradition. The Caramel Apples we introduced to the marketplace 70 years ago still use the same delicious recipe today, eaten by generations of customers in Chicago and beyond! We’re proud to have had our products in local grocery stores throughout Chicagoland and to continue to be a favorite for families. Today, our Caramel Apples come in many varieties — from classic peanut to options topped with chocolate chips, or all kinds of candy bar pieces.