Job Description

SOUTHEAST TUCSON - 7810 E ESCALANTE RD.

$14 PER HOUR BASE PAY + PERFORMANCE BONUS. OUR TOP AGENTS EARN OVER $15 PER HOUR!

As an Inbound Customer Service Representative, CSR, you'll interact with customers of a nationwide cell phone service provider to answer questions regarding their account and upsell/cross-sell products and services. You just need to enjoy building connections with and helping customers! In addition to your base hourly pay between $13.50-$14 we reward performance and quality with an extra $0.50 to $1.50 per hour. Our service teams also offer nearly unlimited overtime opportunities where you can earn even more per hour for some extra money.

The health and safety of our employees is a top priority! With over half of our U.S. workforce temporarily working remote, we are offering some of our new employees the same opportunity. TO BE ELIGIBLE FOR WORK AT HOME, YOU MUST LIVE WITHIN 60 MILES OF AN AFNI LOCATION FOR TRAINING AND SUPPORT PURPOSES.

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WHAT YOU'LL DO

• All customer inquiries are inbound only.
• We don't make outbound cold calls or do telemarketing.
• Enjoy engaging with and helping customers with questions about their cell phone service.

WHAT YOU'LL GET

• FULL TIME. 40 hours per week schedule with overtime opportunities.
• JOB STABILITY. We've been doing this work in Tucson for over 20 years!
• TRAINING. We'll teach you everything you need to be great!
• GENEROUS PAID TIME OFF. You'll get 10 days during your first year, plus 7 paid holidays!
• BENEFITS. Medical, dental & vision insurance with premiums partly paid by the company!
• COLLEGE TUITION REIMBURSEMENT. Up to $5,250 annually!
• TEAMWORK. We believe in teamwork and having fun together while we work with frequent contests and recognition events!
• REFERRAL PROGRAM. One of the best unlimited employee referral bonus programs out there.
• CAREER GROWTH. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents!
• ANNUAL PERFORMANCE REVIEWS. We reward your hard work with annual wage increases.

Do something different, rewarding, and truly advance your career while earning top dollar!

This is an onsite position located at 7810 E Escalante Rd.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Company Description

We hire interesting, passionate, and diverse people in the United States and the Philippines. There are more than 8,000 of us and we come from different countries, cultures, and backgrounds. Our individual differences makes working here interesting and makes us a strong company. Our collective passion for helping people and creating exceptional customer experiences is what brings us together. We’ve been at it since 1936 and thrive in an ever-changing world by staying eager to innovate and trying new things.