COLSA IS SEEKING QUALIFIED CANDIDATES FOR POSITIONS IN SUPPORT OF THE AMC ENTERPRISE COLLABORATION AND PRODUCTIVITY ENVIRONMENT, THE AMC ENTERPRISE PORTAL (AEP) IN BOTH CLASSIFIED AND UNCLASSIFIED ENVIRONMENT
- Work closely with project managers to create comprehensive action plans concerning resources, budgets and timeframes for projects
- Provide Tier II technical support to SharePoint customers with questions regarding authentication, permissions, workflows, and usability.
- Problem troubleshooting and documenting efforts using a ticket management tool.
- Ability to isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found.
- Communicate moderately complex or technical information, ideas, and results effectively in both oral and written format.
- Provide advice to customers in SharePoint system design and optimal configuration
- Escalate unresolved tickets to Tier III support, as needed, and report recurring problems. Interact with the infrastructure team and/or development team to restore service, identify root causes, and correct problems.
- Able to think logically and act decisively in critical situations. Ability to distinguish between different types of issues and select the correct source for a solution. Summarize and report incidents.
- Perform troubleshooting, fixes, customizations, and upgrades to the approved software releases; plan and execute the installation of upgrades; and coordinate with but not limited to project managers, NEC-R, DISA, Microsoft, designated Processing Centers, IMOs, and others as designated by the Government.
_At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here. _
Required Skills
Required Experience
EDUCATION:
- Bachelor's Degree or higher in business or related field.
EXPERIENCE:
- Minimum of 8 years of related experience to include a minimum of 3 years years working experience in project coordination
- Proficiency within a Microsoft environment, including Microsoft Office (Word, Excel, and PowerPoint).
- High level of SharePoint proficiency.
- U.S. Citizenship
- Must be able to obtain and maintain security clearance
SKILLS/KNOWLEDGE:
•Good communication and interpersonal skills capable of maintaining strong relationships.
• Strong organizational and multi-tasking skills.
• Excellent analytical and problem-solving abilities.
• Team-management and leadership skills
• Documentation management and ability to use project management tools.
• Attention to details even under pressure.
• Time management and prioritization skills to ensure efficient functioning of schedules and office systems
• Client relationship management skills to maintain professional communication with customers and maintain a high level of customer satisfaction
• Quality assurance skills to maintain company quality standards of product and services
PREFERRED QUALIFICATIONS
- Experience in project management, from conception to delivery preferred.
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.