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Cook

Avacend, Inc.

Cook

Atlanta, GA
Paid
  • Responsibilities

    Our client is seeking qualified candidates for the position of INTEGRATED ELIGIBILITY SYSTEM (IES) HELPDESK ANALYST-CUSTOMER APPLICATION SUPPORT.  There will be (32 positions filled from this announcement. 

    The Contractor IES HELP DESK ANALYST-CAS will be working as part of the IES Help Desk providing support to Constituents statewide. These positions are required in order to ensure that the current help desk team will continue to operate at the highest level of efficiency once IES is implemented.

    The successful candidate will be responsible to provide technological and helpdesk support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance. The IES Help Desk Analyst will research and document system problems and procedures, provide problem resolution to user/customers, develop and write user updates for the systems.

     

    Required Skills

    • Experience working in help desk and/or customer service environment
    • Bilingual English/Spanish preferred 
    • Superior ability in oral, written and interpersonal communications
    • Experience working in a team environment and superior ability to commit to a team effort
    • Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
    • Must be self-motivated and able to work independently within a team environment.
    • Experience with User Acceptance Testing
    • Experience with MS Office
    • Knowledge of call center telephony and technology
    • Knowledge of customer service principles and practices

    Required Experience

  • Qualifications
    • Experience working in help desk and/or customer service environment
    • Bilingual English/Spanish preferred 
    • Superior ability in oral, written and interpersonal communications
    • Experience working in a team environment and superior ability to commit to a team effort
    • Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
    • Must be self-motivated and able to work independently within a team environment.
    • Experience with User Acceptance Testing
    • Experience with MS Office
    • Knowledge of call center telephony and technology
    • Knowledge of customer service principles and practices