Our client is seeking qualified candidates for the position of INTEGRATED ELIGIBILITY SYSTEM (IES) HELPDESK ANALYST-CUSTOMER APPLICATION SUPPORT. There will be (32 positions filled from this announcement.
The Contractor IES HELP DESK ANALYST-CAS will be working as part of the IES Help Desk providing support to Constituents statewide. These positions are required in order to ensure that the current help desk team will continue to operate at the highest level of efficiency once IES is implemented.
The successful candidate will be responsible to provide technological and helpdesk support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance. The IES Help Desk Analyst will research and document system problems and procedures, provide problem resolution to user/customers, develop and write user updates for the systems.
Required Skills
Required Experience