Job Description

THE OPPORTUNITY 

Our Partner Success team is an elite team of client-facing problem solvers who optimize Afterpay’s program and services for retailers in order to equip them in a fast-changing landscape. Afterpay is seeking account managers that will make Afterpay a relevant, long-term, value-creating partner for the retailers in the Afterpay network.

We are assembling a team who can ensure we’re meeting client needs at the highest level possible, bringing new product and marketing ideas to life by way of perpetual feedback between retailers and our product, marketing, and tech teams. Ultimately, we’re looking to tell the story of our value proposition by way of business reviews and relationships, bridged by data and results. That story will help us attain our goal of retention and growth of partners.

As a member of the Partner Success team, you’ll tend to your own part of the portfolio of partners. We are assembling a team who can ensure we’re meeting client needs at the highest level possible, bringing new product and marketing ideas to life by way of perpetual feedback between partner and our product, marketing, and tech teams. Ultimately, we’re looking to tell the story of our value proposition by way of business reviews and relationships, bridged by data and results.  That story will help us attain our goal of retention and growth of partners.

You will have a unique blend of business and technical savvy, a big picture vision, and the drive to make that vision a reality. You will leverage your strategic thinking while bringing your practical, hands-on ability to convert ideas into achieving business goals. You love working cross-functionally while having influence over  marketing and other functional roles. This role reports to the Head of Industry, Big Box, Department, Drug and Discount Stores.

WE ARE MUCH MORE THAN OUR JOB DESCRIPTIONS, BUT HERE’S WHERE YOU WILL BEGIN….

• Monitor partner launch process after account assignment

• Effectively and proactively engage partners in discussions on business performance, existing product and marketing ideas, implementation of best practices, and partner’s strategic initiatives.

• Own broad relationships across the partner organization, and cultivate those through in-person meetings, ongoing dialogues, and partner entertaining.

• Navigate challenges and objections from partners in real-time discussions both in person and via conference.

• Use data to build Afterpay’s business case and address partner inquiries or concerns, and effectively communicate results of internal analyses to partners.

• Collaborate with the team on negotiation strategies for partner renewals, and successfully execute on those strategies to drive contract extensions.

• Proactively engage the analytics team with suggestions and feedback on new retailer insights and new data and analysis needs to tell stories relevant to specific partners.

• Aggregate and deliver key retailer insights to Product, Marketing, and Sales organizations in a structured, consistent, and proactive manner.

• Amplify the voice of retailers across organizations through multiple touchpoints through case studies and thought leadership

• Benchmarking to inform internal and external strategy as well as educate Afterpay and our merchant partners as to what is best for business

Qualifications

WHO ARE YOU? (Qualifications) 

Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

• 5+ years in a client-facing account management or business development type position

• Robust understanding of the retail landscape is a huge plus. 

• Previous experience in the Big Box, Department, Drug or Discount Store industries is highly desirable

• A track-record of growing accounts and earning trust

• You should be able to tell a story using data and communicate this using consistent, strong and clear external and internal communication

• Experience building and delivering impactful presentations to executive-level decision-makers

• Negotiation skills as evident from previous experience working within varying cost structures

Intermediate to Advanced Excel and PowerPoint skills

• A problem-solver who loves to deliver high quality support, someone who cares

• Comfortable with travel (20-30% of the time)

YOU’LL HAVE A PASSION FOR ….

You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. _WANT TO LEARN MORE ABOUT WHAT WE’RE DOING TO BUILD A WORKPLACE THAT IS FAIR AND SQUARE? CHECK OUT OUR I+D PAGE. _

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

PERKS

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.