Job Description
As an SMB Delivery Manager, you’ll be a key member of the Global Merchant Services SMB Team, which is responsible for providing and improving the essential services necessary for Clearpay/Afterpay to scale.
In this pivotal role, you will report to our regional Integration Manager.
Qualifications
Serve as owner of the end-to-end delivery of an allocated set of integrations, initiatives, and support tickets
Support our merchants with their end-to-end integration from testing through to deployment, technical challenges, with ecommerce platforms like Shopify, WooCommerce, BigCommerce, Magento and Custom API.
Leverage HTML, CSS, and Javascript skills to properly assess and creatively solve integration issues on merchant’s websites.
Partner with and coordinate activity of external delivery partners, where required
Identify, mitigate and address obstacles to delivery completion – internally and externally
Balance and manage competing priorities for delivery employing good judgment to resolve conflict
Continually communicate with relevant stakeholder groups to manage delivery expectations
Proactively contact and update merchants regarding issue status
Deploy and tailor communication style to suit the audience group – considering internal and external stakeholder needs
Documented challenges & blockers encountered to further share your learnings with other team members in stand-ups and status check-in calls
Produce accurate, timely, and status updates on Integrations, initiatives, and tickets that provide a balance of clarity and detail
As an SMB Delivery Manager, you will deliver solutions that make our merchants happier, healthier, and the business smarter.
WHO ARE YOU?
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders, and shape the future with excitement.
You’ll have experience in and be passionate about:
Experience in a multi-project B2B environment is essential. (This can be in a digital or software development agency, a software platform vendor, or in some comparable account management or coordinator capacity with customer-facing responsibility.)
Demonstrable track record of successful project management and operational management (support items, troubleshooting, service delivery).
Excited about solving technical issues for our merchants with a combination of technology and creative thinking.
Experience in problem-solving and issue resolution including information collection, directing and leading troubleshooting, decision-making, and stakeholder communication.
Written communication skills engaging commercial stakeholders.
Exposure to eCommerce, POS, ERP, CMS, or reporting.
Familiarity with platform management processes – environments, testing, release management, deployments.
An outcome-based outlook with an appreciation for the balance between quality and delivery.
Growth-orientated with an assertive and action-oriented bias, yet a team player who solicits and acts on input from others.
Experience with using Salesforce is a plus.
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. _WANT TO LEARN MORE ABOUT WHAT WE’RE DOING TO BUILD A WORKPLACE THAT IS FAIR AND SQUARE? CHECK OUT OUR I+D PAGE. _
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
PERKS
We want you to be well and thrive. Our global benefits package includes:
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.