Job Description

OFFICE MANAGER/CUSTOMER SERVICE REP JOB DESCRIPTION

Office Manager Objective: Enable maximum possible focus, output, and production from all departments within the organization by assisting and streamlining office operations.

Customer Service Rep Objective: Utilize customer obsession to ensure and facilitate an excellent customer experience and satisfaction from pre-sale through post-sale.

THIS POSITION IS OPEN FOR IMMEDIATE HIRE.

THE COMPANY:

Join Afula Enterprises, a 10 year established eCommerce business, based out of Miami, with a young and vibrant personnel of 25 employees. Afula Enterprises currently sells home goods products on several marketplaces, namely; Amazon, eBay, Walmart, Groupon, Wayfair, Overstock, Home Depot, and Lowe’s.

THE POSITION:

This is a hybrid position, which consists of 2 different roles.

BELOW ARE A FEW RESPONSIBILITIES OF THE OFFICE MANAGER:

• Answering phone calls and directing to proper departments

• Collecting and distributing mail and packages

• Procuring and restocking office supplies, refreshments, and equipment

• Liaising with landlord about various issues

• Configuring and maintaining efficient office setup

• Setting up computers, internet, phones, printers, and other devices

• Booking travel and lodging accommodations

• Arrange birthday celebration for employees (birthday card, cake/breakfast)

• Order company lunches

BELOW ARE A FEW RESPONSIBILITIES OF THE CUSTOMER SERVICE REP:

• Responding to customer inquiries

• Processing returns/refunds/replacements

• Managing customer feedback/reviews on marketplaces

• Processing shipping carrier claims for lost packages

• Processing all customer orders

• Answering questions on listings

Working Hours: Monday - Thursday, 9AM - 6PM. Friday, 9AM - 3PM

Paid Holidays Off

Salary Range: $40,000 - $45,000

IDEAL CANDIDATE’S SKILLS:

• Tech savvy

• Enthusiastic avid deal finder

• Excellent communication and interpersonal skills

• Very friendly attitude

• Great problem-solving skills

• Empathetic

• Strong time management

THE LOCATION:

Our office is located in Miami. We are located right off of I-95 and 103rd St, which makes for an easy commute from many surrounding cities.

EMPLOYEE BENEFITS:

• Health, Dental, and Vision Insurance Options

• 401(k)

• PTO (Paid Time Off) System

• Corporate Giving Program

• Employee Referral Program

APPLICATION PROCESS:

Send us your resume for our perusal. Please include your email address and telephone number, as well as at least 2 references.

You can expect a response via email or phone within 1-5 business days, to schedule an in-person interview at our offices. We are looking to hire immediately.

Company Description

Join Afula Enterprises, a 10 year established Amazon FBA business located in Miami. We have a young and vibrant personnel of 25 employees.