Benefits:
Competitive salary
Dental insurance
Paid time off
Wellness resources
Higher Ground Integrated Human Services (IHS), Inc.
Position Title:
Agency Broker / Self-Direction Broker
Location:
Albany, NY & Surrounding Capital Region Areas Hybrid/Community-Based Position
Employment Type:
Full-Time / Part-Time Available
About Higher Ground IHS
Higher Ground Integrated Human Services (IHS), Inc. is a person-centered organization dedicated to empowering individuals with developmental disabilities and their families through innovative and community-focused services. We are committed to helping individuals achieve independence, inclusion, and meaningful life goals through quality support services.
Position Summary
Higher Ground IHS is seeking a knowledgeable, organized, and compassionate Agency Broker to support individuals enrolled in New York State OPWDD Self-Direction services. The Agency Broker will assist individuals and families with developing, implementing, and maintaining Self-Direction budgets and services while ensuring compliance with OPWDD regulations and person-centered planning principles.
This role requires strong communication skills, attention to detail, advocacy, and the ability to work collaboratively with families, care managers, Fiscal Intermediaries, and community providers.
Key Responsibilities
Assist individuals and families in understanding OPWDD Self-Direction services and options
Develop and maintain person-centered Self-Direction budgets
Support completion and submission of Self-Direction documentation
Assist with staffing plans, community supports, and individualized goals
Coordinate with Care Managers, Fiscal Intermediaries, brokers, and providers
Monitor budget utilization and service implementation
Ensure ongoing compliance with OPWDD guidelines and timelines
Maintain accurate and timely documentation and case notes
Support participants with community integration and resource navigation
Attend Life Plan meetings and interdisciplinary team meetings as needed
Educate families regarding Self-Direction rules, flexibility, and responsibilities
Qualifications
Preferred:
Experience working with OPWDD Self-Direction services
Knowledge of OPWDD regulations and Medicaid Waiver services
Experience with person-centered planning
Strong organizational and communication skills
Ability to manage multiple cases and deadlines
Proficiency in Microsoft Office and electronic documentation systems
Minimum Requirements:
High School Diploma or GED required
Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred
Valid NYS Driver’s License and reliable transportation
Ability to travel locally within the Capital Region
Background check and required clearances
Preferred Experience
Support Broker or Brokerage experience
FI or Care Coordination experience
OPWDD service documentation
Community habilitation or employment services
Family support advocacy
Compensation & Benefits
Competitive pay based on experience
Flexible scheduling opportunities
Professional development and training
Supportive team environment
Opportunity for growth within the organization
Why Join Higher Ground?
At Higher Ground, we believe in empowering both the individuals we support and the staff who make the work possible. Join a mission-driven team focused on innovation, advocacy, and meaningful community impact.