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MS365 Service Desk Agent (Secret Clearance REQUIRED)

Agensys Corporation

MS365 Service Desk Agent (Secret Clearance REQUIRED)

Norfolk, VA
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking an MS365 Service Desk Agent (Secret Clearance REQUIRED) to join our team! You will resolve computer-related issues for your clients. 

    RESPONSIBILITIES:

    • Provide technical assistance with computer hardware and software
    • Resolve issues for clients via phone, in person, or electronically
    • Recommend hardware and software improvements
    • Track customer issues and resolutions

    QUALIFICATIONS:

    • Previous experience in IT, customer service, or other related fields
    • Ability to build rapport with clients
    • Strong troubleshooting and critical thinking skills
    • Positive and professional demeanor