Job Description
We are seeking an MS365 Service Desk Agent (Secret Clearance REQUIRED) to join our team! You will resolve computer-related issues for your clients.
RESPONSIBILITIES:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
QUALIFICATIONS:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor