As the Agent Concierge, you’ll be the welcoming face of our office—the first point of contact for our agents, their clients, and guests. In this dynamic role, you’ll support the Managing Director with daily office operations, help cultivate a positive office culture, and ensure a high standard of service and professionalism. This role is perfect for someone who takes pride in being the go-to resource for a team. This is NOT a remote position. This is a Part-Time IN office position. Responsibilities: What You’ll Do Agent Experience & Retention • Greet and support agents and clients daily with a professional, friendly attitude • Partner with the Managing Director to onboard new and experienced agents • Facilitate new agent orientation (office systems, procedures, floor duty, etc.) • Support agents with training on Coldwell Banker tools, systems, and services • Assist in planning and executing office events and team-building activities • Participate in company-sponsored events during regular business hours • Attend sales meetings and provide support with notes and follow-ups Transaction & Compliance Support • Process commission deposits and submit documentation to the transaction services team • Assist agents with contract compliance and dashboard updates Office Operations • Open and close the office • Answer phones, greet guests, manage mail and deliveries • Maintain a clean, welcoming, and professional office environment • Coordinate equipment maintenance and vendor services • Keep office records, directories, and supply inventories up-to-date • Support monthly accounting audits, billing, and floor-time schedules • Handle other administrative tasks as assigned Marketing Support • Assist agents with basic marketing projects, placing marketing orders, and navigating available services • Collaborate with the marketing department on flyers, social media, etc. • Provide local content and market data for the monthly office newsletter • Handle other marketing tasks as assigned Qualifications: What You Bring • 2+ years of experience in a customer service or office support role (Real estate experience a plus!) • Strong interpersonal skills and a positive, team-first attitude • Excellent attention to detail and ability to manage multiple priorities • Proficiency with Google Suite • Self-motivated, proactive, and dependable Compensation: $24 - $25 hourly

• What You’ll DoAgent Experience & Retention • Greet and support agents and clients daily with a professional, friendly attitude • Partner with the Managing Director to onboard new and experienced agents • Facilitate new agent orientation (office systems, procedures, floor duty, etc.) • Support agents with training on Coldwell Banker tools, systems, and services • Assist in planning and executing office events and team-building activities • Participate in company-sponsored events during regular business hours • Attend sales meetings and provide support with notes and follow-upsTransaction & Compliance Support • Process commission deposits and submit documentation to the transaction services team • Assist agents with contract compliance and dashboard updatesOffice Operations • Open and close the office • Answer phones, greet guests, manage mail and deliveries • Maintain a clean, welcoming, and professional office environment • Coordinate equipment maintenance and vendor services • Keep office records, directories, and supply inventories up-to-date • Support monthly accounting audits, billing, and floor-time schedules • Handle other administrative tasks as assignedMarketing Support • Assist agents with basic marketing projects, placing marketing orders, and navigating available services • Collaborate with the marketing department on flyers, social media, etc. • Provide local content and market data for the monthly office newsletter • Handle other marketing tasks as assigned