• Greets clients and prospective clients in a friendly and sincere manner, making them feel comfortable when they visit the office • Handles incoming phone calls • Coordinates telephone system issues • Orders and handles office supplies • Makes monthly and quarterly “stay in touch” calls • Handles miscellaneous operational activities with Director of Operations • Develops and maintains written systems of all their activities • Memorial concierge - assisting in the onboarding of new associates prior to paperwork and conducts one-on-one onboarding meetings Responsibilities: • Answer Phones with the LORE Script • Greet Incoming Clients while Standing & Smiling • Assist Agents with Copier Issues • Create Sign-on Packets (10 needed at all times) • Working with Luxury and Marketing to coordinate Recruiting Packets (10 needed at all times) • Work with VA to add new Agents to the on-boarding follow-up system • Distribute Mail to Appropriate Agents Mailboxes (Including Checks for Agents) • Log all checks properly into the system • Keep agents Mailboxes up-to-date • Check Conference rooms after each appointment • Keep Kitchen clean throughout Day • Maintain Conference Room Schedules • Keep Front Desk and Counter clutter-free at all times • Walk Through Office and Remove All old Fliers off magnet boards Qualifications: • Excellent interpersonal skills • Excellent attitude and an extraordinary client service orientation • A genuine interest in serving and caring for other people • Excellent organizational and time management skills • A creative mind and a self-starter • An ability to handle multiple tasks and operate in tight deadlines • Excellent phone skills- friendly and helpful in all interaction on the phone • Professional Presentation Compensation: $40,000 annually

• Answer Phones with the LORE Script • Greet Incoming Clients while Standing & Smiling • Assist Agents with Copier Issues • Create Sign-on Packets (10 needed at all times) • Working with Luxury and Marketing to coordinate Recruiting Packets (10 needed at all times) • Work with VA to add new Agents to the on-boarding follow-up system • Distribute Mail to Appropriate Agents Mailboxes (Including Checks for Agents) • Log all checks properly into the system • Keep agents Mailboxes up-to-date • Check Conference rooms after each appointment • Keep Kitchen clean throughout Day • Maintain Conference Room Schedules • Keep Front Desk and Counter clutter-free at all times • Walk Through Office and Remove All old Fliers off magnet boards • Complete all Tasks Requested by Executive Leadership in a Timely Manner (When these tasks are done, come ask for another to-do list)