Agile IT is currently seeking a Technical Support Specialist to deal primarily with our recurring customers for which we are a Managed Service Provider (MSP). Along with our recurring customer base, the Technical Support Specialist will also be responsible for maintaining and supporting Agile IT internal employees. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.
This position is a staffed M-F schedule. Technical Support Specialists are assigned and rotate in an on-call schedule and provide assistance after normal business hours to MSP contract customers including project related work assignments to support the delivery team. Applicants must reside within the San Diego metro area and will be working out of our San Diego Mission Valley office. Must have valid driver’s license and reliable transportation for occasional work offsite (up to 40%).
Agile IT works on the latest technologies focused on cloud and SaaS based services (Microsoft Office 365, Microsoft Azure, Amazon Web Services, Dropbox, etc.) and is a leader in deploying them in the market. Once hired, you’ll be mentored and trained in one or more of the mentioned technologies by our senior staff.
WHO YOU ARE
TRANSFORMATIONAL – You are an agent of change, capable, and excited to embrace new solutions and technology to transform yourself, your clients and your company.
INQUISITIVE – You have an appetite to learn, to stay on the cutting edge, and pursue new ideas with rigor.
TENACIOUS – You are driven relentlessly to deliver results and get to the end point. You actively turn obstacles into opportunities with ownership and passion.
CHALLENGING – You ignore the status quo, challenging yourself, your team, and your customers to new levels of performance, and you respect when you yourself are challenged.
ESSENTIAL JOB RESPONSIBILITIES:
All your information will be kept confidential according to EEO guidelines.