Job Description
The Practice Manager for the Modern Infrastructure team will lead a multi-discipline team that includes Microsoft 365 systems engineers and project managers. The Modern Infrastructure team has a mission to migrate, deploy, customize, and provide continued guidance for Microsoft 365 and Microsoft Azure.
We’re looking for a Practice Manager that is passionate about supporting their team, delivering value to customers with a great experience, and ensuring business success for Agile IT.
Agile IT continues to innovate by focusing on cloud-first deployments and building repeatable solutions through defined processes and automation. Agile IT provides both pre-defined service offerings within the Agile IT Solutions Framework, but also consultative services for business and technical strategic results.
AGILE IT CORE VALUES
- TRANSFORMATIONAL – You are an agent of change, capable and excited to embrace new solutions and technology to transform yourself, your clients and your company.
- INQUISITIVE – You have an appetite to learn, to stay on the cutting edge and pursue new ideas with rigor.
- TENACIOUS – You are driven relentlessly to deliver results and get to the end point. You actively turn obstacles into opportunities with ownership and passion.
- CHALLENGING – You ignore the status quo, challenging yourself, your team, and your customers to new levels of performance, and you respect when you yourself are challenged.
WHAT AGILE IT LOOKS FOR IN A LEADER AND A MANAGER
- Able to step back from problems and guide towards the next thing
- Ability to reframe a conversation
- Action oriented and willingness to take ownership (of self and team)
- Contagious energy, presence, and confidence
- Documentation at the right level and depth is a way of life
- Emotionally aware but not emotionally driven
- Escalation management (diffuse, route resources)
- Results driven with S.M.A.R.T goals for them self and team
- Self-accountability & follow through
WHAT YOU’LL DO
- Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, utilization reporting, etc.
- Provide leadership for modern infrastructure team, including planning, coaching, recruitment, selection, performance development, and mentoring
- Monitor staff performance by working with employees to implement goals and document progress
- Identify and manage risk on projects
- Manage staff to ensure all duties are performed in an accurate and timely manner
- Develop and implement department policies and procedures
- Ensure deadlines and production schedules are met and reallocate workloads as necessary
- Perform resource planning and allocation and support direct reports in meeting work requirements
- Build a high performing team of mixed subject matter experts both technical and non-technical while mentoring them on soft skills and career planning