Job Description

 

AGILIANT

OUR MISSION

Transforming lives through Service, Technology and Philanthropy

WHAT WE ARE UP TO

We are a dynamic IT Services Company Headquartered in Bothell WA, an office in LA and client locations all over the US. We are expanding our sales effort into Seattle, Los Angeles, San Francisco and Vancouver B.C. Our 5-year goal is to 5 x revenue and become a leading niche player in the mid-market with a North American presence.

A LITTLE ABOUT US

We create transformative partnerships with executives looking for an innovative approach to aligning their strategic plan, people and technology platform.

Our proprietary Discovery Process enables a top down approach which delivers Business IT Alignment. We implement strategic and technical resources to deliver a vital partnership and collaboration. Our true end to end solution has a significant impact on our clients top and bottom line.

Our founders have started several companies, which have been on the Puget Sound Business Journal and Inc. 500’s Fastest Growing Private Companies lists. Our track record for success and innovation is unparalleled in the entrepreneurial space.

OUR PHILOSOPHY

Our organization is built on strong relationships. We are committed to family, trust, creativity, kindness, generosity, community, personal and professional balance. Our environment is built on growth and sustainable success through leadership and innovation.

We support a culture which makes an impact in both business and community.

JOB SUMMARY

We are looking for an Engineering Manager who is passionate about building long term relationships in their community. Someone who is excited to join a team passionate about what we do and is committed to transforming how IT is delivered to the Mid- Market.

Responsibilities include leading a team responsible for providing exceptional customer service, solving problems, and delivering solutions with extreme attention to detail and proactive communication. You will be responsible for maintaining excellent relationships with customers and internal teams to deliver exceptional solutions, manage team performance, and track tasks to provide an amazing customer experience. If you love change, turning complex opportunities into streamlined delivery and giving back to your community we would love to sit down with you.

RESPONSIBILITIES

• Develop superior technical solutions and deliver excellent customer service and to internal and external customers

• Serve as the Engineering leader and technical expert

• Manage the Engineering department comprised of Level 3 and Level 4 Engineers

• Establish best practices for the Engineering department

• Answer complex questions and resolve issues brought forth by the engineering team members, the Help Desk, and customers

• Create detailed engineering plans, processes, and procedures for engineering staff to use, deliver on and abide by

• Analyze and drive continuous improvement

• Ensure engineering projects are budgeted properly and delivered on time and within budget

• Check and confirm the accuracy of the work performed and the methods used by engineering staff

• Conduct various tests and quality assurance checks to verify the quality of completed projects

• Monitor and determine various staffing and training needs

• Hire, train, and supervise engineering staff members

• Spearhead various research and development initiatives to identify opportunities for new projects and improved processes

• Communicate and collaborate with other managers and customers

• Prepare and deliver various engineering-related presentations, both internally and externally

• Provide clear and concise instructions to engineering teams

• Solve performance / operational issues to improve development efficiency

• Own Engineering vendor relationships

• Embrace a mentor mindset, fostering the development and engagement of the Engineering team. Recognizes and acts on coaching opportunities to increase team health

• Serve as an escalation point for Engineering and IT Management

• Serve as a 24/7 escalation point for the team

• Strong understanding of the organization’s goals and objectives

• Remain compliant with Agiliant policies, processes, and legal guidelines

• Build teams with strong identity that promotes and applies their diverse skills and perspectives to achieve common goals

• Creates a climate where people are motivated to do their best to help the organization and its customers achieve their objectives

• Handles conflict situations effectively, with a minimum of noise

• Treats everyone like a customer and collaborates with them to clarify and achieve objectives

• Write in a clear, concise, organized, and effective manner for the intended audience

• Understands complex information coming from different sources to evaluate, reconcile conflicts and determine the best possible outcomes

• Oversee the development, implementation, and administration of the Engineering staff training procedures and policies

REQUIREMENTS

· Reports to the Service Delivery Manager

· Minimum of a bachelor’s degree in Engineering or similar relevant field

· Master’s degree in engineering management or business administration preferred

· 10+ years of engineering experience, ideally in a management role

· 5+ years of systems architecture experience

· 5+ years of networking experience

· Analytical and mathematical mind, capable of evaluating and solving various complex problems

· Leadership skills necessary to manage and develop a team

· Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track

· Self-motivated attitude with the ability to multitask and thrive in a fast paced, timeline-driven environment

· Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

· Ability to work individually or as part of a team

· Excellent communication skills

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· Experience working in a team-oriented, collaborative environment

· Extreme attention to detail

· Strong technical acumen

OTHER IMPORTANT SKILLS

COMMUNICATION AND CUSTOMER SERVICE

· Customer first attitude, Kind, Calming, in control, Aligned with our Core Values and Our Mission

· Excellent understanding of Client Perception

· Great at Collaborating with Customers and Internal Teams

· Able to communicate with technical and non-technical people

· Understands the nuance and art of positioning a message to customers

· Constantly innovate

· Constantly bring new ideas to improve customer services

· Constantly bring new ideas to improve service center processes, procedures and services

· Sense of humor

LEADERSHIP

• Not afraid to make mistakes and learn from them

• Exhibits positive emotional intelligence

• Excellent team builder

• Ability to teach and mentor

• Excellent at relationship building

• Honesty and integrity

ORGANIZATIONAL

· Creative thinker

· Strong decision-making skills

· Excellent with delegation and prioritization

· Excellent with planning and setting goals

· Excellent with Policy and Process enforcement

· Effective communication based upon situational assessment

· Attention to detail

TARGET MARKET

· 80-1,000 employees or smaller firms who have high end IT and Security needs

· CEO, President, CFO, CIO/DIT

· HQ in Seattle with multiple locations

VERTICALS

· Legal

· Architecture, Engineering and Construction

· Manufacturing

· Transportation

· Accounting/Finance

· Select Non-profit

· Other

VALUE PROPOSITION

· Business IT Alignment

· ROI based and predictable IT budgeting

· Clear communication on delivering extraordinary IT Services

MINIMUM QUALIFICATION REQUIREMENTS

· 15+ years of core IT engineering experience

· 5+ years of systems architecture experience

· 5+ years of managing Engineering teams

· Bachelor’s in Engineering or similar relevant field

· One or more of the following certifications is good to have

 

Company Description

We create transformative partnerships with executives looking for an innovative approach to aligning their strategic plan, people and technology platform. Our proprietary Discovery Process enables a top down approach which delivers Business IT Alignment. We implement strategic and technical resources to deliver a vital partnership and collaboration. Our true end to end solution has a significant impact on our clients top and bottom line. Our founders have started several companies, which have been on the Puget Sound Business Journal and Inc. 500’s Fastest Growing Private Companies lists. Our track record for success and innovation is unparalleled in the entrepreneurial space.