Job Description

WE ARE CURRENTLY HIRING A PERMANENT FULL TIME HOSPITAL SERVICE TECHNICIAN.

MUST BE AVAILABLE TO WORK FRIDAY-TUESDAY 2:30-11PM

PREFER TO FIND A MOTIVATED, FAST LEARNER WHO HAS CUSTOMER SERVICE AND/OR HOSPITAL EXPERIENCE.

WHY WORK HERE?

"At Agiliti, you are encouraged to grow your skills and reach your career goals."

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The HOSPITAL/CUSTOMER SERVICE REPRESENTATIVE or HOSPITAL SERVICE TECHNICIAN is responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital. The HST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.

HST's are responsible for cleaning, delivering, and tracking movable medical equipment. Examples of some of the equipment we manage is: hospital beds/cribs, infusion pumps, feeding pumps, commodes, ventilators, and much more. The position is fast-paced and we need someone who can manage their time efficiently, communicate clearly, clean equipment in a detailed manner and provide exceptional customer service.

KNOWLEDGE AND PHYSICAL REQUIREMENTS

o High school diploma or equivalent.

o Prior work experience in hospital setting or customer service preferred.

o Basic computer skills.

o Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.

o Able to lift and/or push 75 pounds.

o Able to stand and walk for long periods of time.

BEHAVIORAL SKILLS (How the jobholders must conduct themselves with other people.)

o Possesses quality orientation with a “get it right the first time” attitude.

o Complies with patient privacy laws in all matters.

o Maintains and projects confidence, enthusiasm and a professional image.

o Flexible, coachable.

o Demonstrates strong communication skills (listening, writing and speaking).

o Demonstrates team orientation and shows respect for others.

o Proactive and self-motivated.

o Organized; prioritizes to meet deadlines.

o Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.

o Maintains a clean and safe work environment.

o Customer-focused; willing to go above and beyond.

PRACTICAL SKILLS (Tasks that the job holder must be able to do and demonstrate.)

o Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.

o Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements.

o Ensures prompt and courteous service is delivered to all customers in person and in all communications.

o Takes customer equipment requests and fills orders within established time line.

o Delivers equipment to patient rooms (fill 100% of customer orders) or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables. Verifies standby locations on a daily basis.

o Picks up, cleans and processes all soiled equipment, preparing it for “patient ready” use following all company and hospital protocols.

o Conducts equipment tracking rounds using handheld scanners to capture equipment activities.

o Runs reports as required by supervisor and monitors equipment levels.

o Records all non-functional equipment that has been reported by customer.

o Completes safety inspections/preventative maintenance on equipment (when applicable).

o Documents all equipment incidents in occurrence with both company and customer policies.

o Provides all customer feedback to the supervisor in a timely manner.

o Performs other assigned duties.

Company Description

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices. We ensure the right equipment is in the right place at the right time — from infusion pumps to beds to imaging devices — so physicians, nurses and other caregivers spend more time focused on patient care. We provide supply chain teams with valuable insights they can use to control costs. And we offer a full range of clinical engineering services — supplemental support and full outsource programs — to unburden your biomed department.