Benefits:

Retirement Plan

Dental insurance

Health insurance

Paid time off

Vision insurance

The Agricultural Support Specialist reports to the Director of Agriculture. This position provides general customer support and clerical support that assists in the functions of the appraisal district. Clerical work refers to answering and routing incoming phone calls, assisting walk-in customers, processing applications, daily office duties, such as data entry, as well as sorting and filing documents. The Agricultural Support Specialist will interact with the district’s customers by addressing inquiries and resolving complaints.

Bilingual (English/Spanish) strongly preferred.

DISTINGUISHING CHARACTERISTICS

Guidelines, Difficulty and Decision Making Level:

Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.

Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.

Decisions or recommendations on non-standardized situations are limited to relating organizational practices to specific cases. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.

Level of Supervision Received and Quality Review:

Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

Interpersonal Communications and Purpose:

Contact with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment is required within the parameters of the job function.

Level of Supervision Exercised:

No supervisory duties; reports to the Director of Agriculture.

ESSENTIAL DUTIES

Answer incoming phone calls

Assist walk-in customers

Provide excellent customer service

Sort or file documents

Process applications

Working Environment:

Noise: Noisy, distractive work environment

Education Requirement:

Graduation from high school or possession of a GED Certification

Required Qualifications:

Bilingual (English/Spanish)

Data entry proficiency

Well-organized and detailed-oriented as duties and responsibilities involve a variety of tasks

General office experience including ten-key calculator

Ability to demonstrate obtained knowledge of software program and information retrieval

Mental alertness to detect and resolve errors

Judgment in selecting and transcribing data from documents that have not been pre-examined or coded to assure minimum, verified input on accounts

Ability to work under pressure of rigid cycles of fluctuating production schedules

Ability to follow oral and written instructions

Ability to communicate effectively over the telephone and directly with taxpayers

Knowledge of conflict resolution

Ability to work harmoniously with fellow employees

Licensure and/or Certification:

Possession of a valid driver's license and proof of liability insurance at the time of application

CLASS DETAIL

FLSA CODE: Non-Exempt