Job Description
We are seeking an experienced, hands-on Controller to join our accounting and finance team. This position will be the principal keeper of the company’s books and records and make sure the company is in compliance with GAAP and is adhering to its financial plan. The Controller will also ensure that resources of the company are protected and that cash and other assets are used for their intended purpose. The Controller responsibilities include accounting operations, taxation, treasury, internal controls, and audit management. The Controller reports to the CFO and has broad exposure to other teams.
We are a technical company with data-centric operations processing over 1 billion calls per month, so this position must understand and work closely with the IT-Ops department to get clean data and assure its complete accuracy.
RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):
- Responsible for accurate and timely reporting of monthly, quarterly and year-end financial data, in accordance with GAAP, to Executive Management
- Manage a team of ~7 including USA and in foreign operations with professionalism, confidentiality, accuracy, and timely completion of the regular finance cycle tasks.
- Coordinate closely with the Revenue Assurance team which handles validation of the authority, receipt of services, costing/pricing, revenue matching, and cost accounting for major vendors.
- Understand BPO operations laws for certain foreign countries, and have the team manage pay calculations for ~300 team members as compensation or independent contractors. This includes complex sales bonus calculations.
- Working with teams on different shifts, in different locations seamlessly
- Attend bi-weekly extended end-of-day management committee meetings (Mondays and Thursdays)
- Identify and lead process improvement efforts to drive efficiency, accuracy and effectiveness of accounting processes and procedures while ensuring proper internal controls are in place
- Responsible for all general accounting and control activities, including G/L accounting for US and foreign entities, month-end close, consolidation, and account reconciliation
- Manage the accuracy and productivity of day-to-day activities of accounts payable, cash disbursements, accounts receivable, payroll, company credit cards, employee reimbursements, and fixed asset records for both US and foreign entities
- Coordinate with independent auditors on preparation of annual financial statements, internal controls, and all documents necessary to support the audit
- Maximize the performance and contribution of each direct and extended team member through mentoring, professional and best practice development, and leading by example
- Set goals, objectives and priorities for team; assign and review work, facilitate conflict resolution
- Support with the preparation of internal and external reports, including financial statements, regulatory, budget, audit, and ad-hoc reports as needed.
- Manage and calculate complex sales commissions for all sales representatives on a monthly basis
- Primary point of contact with key vendor partners including external auditors, tax professionals, bank operations partners, payroll provider, insurance, 401K provider, and other third-party service providers
- Support the finance team in conducting business performance analytics. Work with CFO in continual improvement of relevant analysis and identify improvements
- Cross-train with the appropriate accounting position to serve as backup, as needed
- Other tasks as assigned