Job Description

READY TO LAUNCH A NEW CAREER?

Airport Home Appliance is the largest independent appliance/mattress retailer in Northern California, and our showrooms are busier than ever. Our team is motivated, enthusiastic, and understand the importance of customer service. If this sounds like you - let’s talk! We’ll train you, coach you, and pay you while you learn.

We sell essential goods and services, and have remained open throughout the year. Homeowners are investing in new appliances for many reasons, and our company is growing to meet the demand.

This is a commission-based sales job - but it’s easier than it sounds. There’s no cold calling, knocking on doors, or high-pressure sales. Your job is to know the products and speak to the customers need - they’re ready to buy, they just need someone with the knowledge and credibility to guide them!

Many of our Sales Associates have made a lifelong career in Appliancesales. Are you ready to start yours?

WE OFFER

• Highly Competitive Pay (Base plus commission, $50,000 - $100,000+ total on average)
• Comprehensive Training Programs
• Vacation Time
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Employee Discounts

JOB DUTIES / TASKS

• Use excellent communication skills, both verbal and written, to interact with customers and staff
• Provide exceptional customer service, with a positive attitude and friendly demeanor
• Expedite the resolution of customer problems and complaints to maximize customer satisfaction
• Accurately and carefully manage customer expectations, and avoid over-promising outcomes to customers that are not reasonable
• Qualify customer needs for delivery, including an assessment of customers home and road access by asking the customer qualifying questions and utilizing online mapping tools
• Consult with and ensure customers are selecting a product/service that will meet their needs, and fit in their home with proper utility hookups
• Maintain contact with customers until their purchase is delivered, and follow-up with customers after the sale to ensure they are satisfied with their purchase
• Answer phone calls to the store in a timely and professional manner while providing excellent customer service with a cheerful demeanor to all callers
• Be on-time, punctual, and conduct oneself in a professional manner at all times
• Be a team player and support your colleagues through positive interactions and a can-do attitude
• Stay up-to-date on the weekly Plan To Sell list, which outlines the product that is profitable for the company, pays you the most, and is the best deal for our customers
• Maintain your knowledge of the products/services you sell by attending training events in the store, at the corporate headquarters, and occasionally off site at vendor training events
• Must be available to work during key holiday time periods & most weekends, as these are times when customers are shopping and are the most profitable for you

REQUIREMENTS

• Must have at least a High School Diploma, GED, or equivalent
• Must be comfortable using a computer to email customers, and use the internet to research or access vendor portals
• Must have strong written and verbal communication skills
• Ability to work full-time (32-40 Hours per week)
• Highly enthusiastic with a desire and commitment to achieve both personal and - professional goals
• Must be willing to work weekends and holidays. (These are the most lucrative days for you too!)

BONUS QUALIFICATIONS

• Bilingual/Multilingual is a plus
• Previous experience in sales, especially appliance or mattress sales, is a plus

DISCLAIMERS The person in this position needs to stand and sit for up to 8 hours per day, occasionally lift or move up to 25 pounds, as well as operate a computer or other office productivity machinery such as a calculator, copy machine, printer.

This employer may have workplace chemicals/products known to the State of California to cause Cancer, Birth Defects and/or Reproductive Harm.

Company Description

Airport Home Appliance is the largest independent appliance and mattress retailer in Northern California. We're been locally owned and operated for over 39 years, and while we've grown a lot over the years - we're still a friendly and knowledgeable team with a personal approach to sales/service. People travel from all over Northern California to shop with us for three reasons - we have a bigger SELECTION than anyone else, we have better PRICE than even the big box stores, and we have the most knowledgeable PEOPLE. For these reasons, our stores keep getting busier while others close the doors.