Job Description

 LOOKING FOR CUSTOMER SERVICE REPRESENTATIVE FOR OUR CLIENT . 

• Interacts directly with customer via telephone and e-mail regarding
• Orders a credit requests for products and services.
•  Will perform clerical and accounting duties of intermediate difficulty requiring analysis, accuracy and use of judgement. 
• Will be responsible for investigations of customer complaints and problems. 
• This position significantly impacts the company’s ability to be competitive in the areas of sales, quality, delivery, cost and growth.

·         Responds to customer requests and questions regarding service, product, and account information and resolves customer complaints                 through analysis and follow-up.

·         Develop processes and procedures for obtaining timely and accurate customer feedback.

·         Manage the flow of shipping tickets; including copying and sending to the appropriate parties

·         Communicates orders with production control and the warehouse to help insure timely and accurate delivery, and follow up on orders                   shipped if requested by customer or sales force, including back orders

·         Corresponds with sales, manufacturing and quality regarding issues with received customer complaints, inquiries, orders and concerns

·         Act as back-up to production control clerk and cross training as required, to stay current.

           Participate and encourage participation in the Continuous Significant Improvement Quality Process