Job Description
part time service center representative
Are you looking for career opportunities within a global,
growing real estate company? Then you might be our next part time service center representative.
Join us and be a part of our journey.
JOB DESCRIPTION Akelius is seeking a part time service center representative to join the North American Service Center team.
The service center representative is the first point of contact for our residents, prospective tenants, property management staff and leasing teams. In addition, our team is responsible for coordinating many projects.
The successful candidate maintains a high degree of focus in dealing with multiple situations that are people focused. They takes responsibility as being the best of the best while delivering exceptional service to residents in a fast-paced environment.
We are looking for part time representatives that are flexible with scheduling. Candidates must be available Monday to Friday from 5:00 p.m. to 9:00 p.m. and Saturdays and Sundays from 9:00 a.m. to 5:00 p.m.
answer resident / tenant telephone calls, e-mails in a courteous and timely manner, and ensure superior customer satisfaction
create, input data entry for, and execute work orders for residents with detailed information
dispatch work orders to trades personnel
liaise with property management and leasing teams
follow up work order completion / assist with rent reminders/ capital projects
manage priority situations in a professional manner
adherence to all company service center metrics.
partake in open communication with the service center team and management for improvements, suggestions and input
other duties as assigned
WHO YOU ARE
recently completed or working to complete post-secondary education
customer service/ call center – one to two years minimum
customer centric focused, positive, professional and friendly
excellent verbal and written communication skills
bilingual in English and French is preferred, but not required
problem solving – ownership of responsibilities, able to anticipate and address issues, solutions-focused and driven
a team player – work as a team with internal and external personnel, forward-thinking, ability to share ideas and suggestions, and focus on the big picture, pitch-in attitude
calm and collected – manage different personalities, able to think logically for solutions, remaining calm and collected
time management – organized, set priorities, meet deadlines, and multi-task
real estate experience helpful (knowledge of Yardi is an asset)
HOW TO APPLY Apply with a copy of your resume
ABOUT AKELIUS Akelius acquires, upgrades, manages residential properties.
Akelius owns 45,000 rental apartments in Boston, New York, Washington, Montreal, Toronto, Paris, London, Berlin, Hamburg, Copenhagen, Malmo, Stockholm.
Read more at www.akelius.com.
Akelius Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know.
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