Job Description
AS THE TRAINING & ENABLEMENT SPECIALIST, YOU WILL BE A KEY MEMBER OF THE AKENEO ENABLEMENT TEAM - CONTRIBUTING TO THE SUCCESS OF THE MOST WIDELY USED PRODUCT INFORMATION MANAGEMENT SOLUTION IN THE MARKET. AKENEO IS AT THE FOREFRONT OF SHAPING AND LEADING THIS MARKET CATEGORY, ELEVATING PRODUCT EXPERIENCE MANAGEMENT (PXM) TO THE SAME LEVEL AS CUSTOMER EXPERIENCE MANAGEMENT (CXM).
YOU WILL BE WORKING IN A FAST-PACED, ENERGETIC ENVIRONMENT TO IDENTIFY, DELIVER, AND MANAGE THE CONTENT AND PROGRAMS NECESSARY TO ENABLE OUR CLIENT-FACING TEAMS TO SUCCESSFULLY POSITION OUR LEADING PIM PRODUCTS FOR PXM AND MEASURABLY GROW OUR BUSINESS. THIS INCLUDES DEVELOPING AND MANAGING COMPELLING INTERNAL- AND EXTERNAL-FACING CONTENT FOR CLIENT-FACING ROLES, AND MANAGING AND DELIVERING INSIGHTFUL TRAINING AND ENABLEMENT SESSIONS FOR EVERYONE FROM NEW-HIRES TO SEASONED EMPLOYEES.
IN THIS POSITION, YOU WILL REPORT TO THE DIRECTOR OF ENABLEMENT AS PART OF A FAST-GROWING, BIG-IMPACT, STRATEGICALLY-CRITICAL, AND PIVOTAL GROUP - THE BUSINESS OPERATIONS TEAM. **AS CENTRAL AS IS THE TEAM IN THE COMPANY, YOU WILL BE KEY TO ENSURING A STREAMLINED PROCESS OF ALIGNMENT AND CONSISTENCY ACROSS THE COMPANY ON ENABLEMENT STRATEGY, CONTENT, TRAINING NEEDS, TECHNOLOGY, AND INITIATIVES. YOU WILL BE THE ENABLEMENT TOUCHPOINT FOR THE PRODUCT TEAM, THE PRODUCT MARKETING TEAM, THE MARKETING TEAM, AND ALL THE CLIENT-FACING TEAMS THAT WILL COMPOSE YOUR TARGET AUDIENCE, AND YOU’LL HELP TO ENSURE THAT THE SALES ENABLEMENT STRATEGY IS INTEGRATED WITH THE OVERALL STRATEGY OF THE COMPANY. YOU WILL ALSO WORK CLOSELY WITH THE EDUCATION TEAM TO DRIVE LEARNING CONTENT CREATION AND ADOPTION.
IF YOU ARE A HIGH-PERFORMING, PERCEPTIVE, AND TACTFUL INDIVIDUAL WITH EXCEPTIONAL WRITTEN AND ORAL COMMUNICATION SKILLS, HAS EXPERIENCE IN A PRODUCT MARKETING, SALES, CUSTOMER MANAGEMENT, OR MARKETING ROLE AT A PIM OR ECOMMERCE TECH SAAS BUSINESS, HAS A PASSION FOR HELPING OTHERS LEARN, OR IS LOOKING TO TAKE THE NEXT STEP IN THEIR CAREER, THEN WE WANT TO HEAR FROM YOU RIGHT AWAY!**
WHAT YOU’LL DO
COLLABORATE WITH PRODUCT MARKETING, PRODUCT MANAGEMENT, AND SALES LEADERSHIP TO AND PRODUCE ENABLEMENT CONTENT FOR AKENEO EMPLOYEES IN A CLIENT-FACING ROLE THAT HELP DRIVE OUR GLOBAL AND REGIONAL BUSINESS GOALS.
CONTINUOUSLY IMPROVE THE EXPERIENCE FOR NEW HIRES, ENSURING THEY RECEIVE THE PXM CATEGORY, PIM MARKET & ECOSYSTEM, AND AKENEO PRODUCT POSITIONING KNOWLEDGE NEEDED TO HELP THEM GET STARTED SUCCESSFULLY AT AKENEO.
BUILD AND DEVELOP SALES ENABLEMENT SOLUTIONS ACROSS MULTIPLE MEDIUMS INCLUDING SALES GUIDES, TRAININGS, GAMIFIED SESSIONS AND OTHER CONTENT TYPES TO REACH A VARIETY OF LEARNERS ASYNCHRONOUSLY AND REMOTELY.
MANAGE, UPDATE, GOVERN AND EVANGELIZE ALL ENABLEMENT CONTENT ON OUR INTERNAL SALES TOOLS PORTAL AND ONLINE LEARNING PLATFORM, IDENTIFYING ANY GAPS AND PRIORITIZING CONTENT NEEDS.
UPDATE AND MANAGE THE THE ONBOARDING PATH, WORKING CLOSELY WITH THE REGIONAL FIELD LEADERSHIP (PRE-SALES, SALES, CSM, AND SALES)
COLLABORATE WITH SALES LEADERSHIP ON THE AKENEO SALES CERTIFICATION PROGRAM, ENSURING THAT OUR STORY, VALUE PROPOSITIONS, BATTLECARDS, AND USE CASES ARE BEING LEVERAGED AND DELIVERED EFFECTIVELY AND CONSISTENTLY.
MONITOR THE ANALYTICS OF SALES ENABLEMENT INITIATIVES AND CONTENT, TO DRAW CONCLUSIONS, ITERATE, AND REVISE PROGRAMS ACCORDINGLY BASED ON FEEDBACK AND METRICS.
IDENTIFY BEST PRACTICES FOR SALES TEAMS GLOBALLY AND INITIATE ENABLEMENT ACTIONS TO PUSH THEM TO THE TEAMS.
DRIVE CONTINUOUS COMMUNICATION WITH THE FIELD TEAMS TO BE CONSTANTLY ALIGNED WITH THEIR NEEDS AND PAINS.
Qualifications
WHAT YOU NEED TO SUCCEED:
2-3 YEARS EXPERIENCE IN A PRODUCT MARKETING, CLIENT-FACING AND/OR MARKETING-RELATED ROLE AT A SAAS-BASED BUSINESS
EXCELLENT ENGLISH SPEAKER AND WRITER
EXCEPTIONAL PRESENTATION, ORAL AND WRITTEN COMMUNICATION SKILLS.
EXPERIENCE ENABLING CLIENT-FACING TEAMS AND CREATING EFFECTIVE SALES TOOLS, CONTENT AND ONLINE LEARNING
ABILITY TO RAPIDLY PRIORITIZE AND REACT TO CHANGING MARKET DYNAMICS
ABILITY TO WORK CROSS-ORGANIZATIONALLY, ESPECIALLY WITH SALES, CUSTOMER SUCCESS, MARKETING, AND PRODUCT MANAGEMENT
DEMONSTRATE UPSTANDING CHARACTER, CONSISTENT EXECUTION, AND COMMITMENT TO UPHOLDING AKENEO’S VALUES
EXPERIENCE IN PIM, CX OR OTHER ECOMMERCE-RELATED TECHNOLOGY
STRONG FACILITATION AND COACHING SOFT SKILLS
STRONG ORGANIZATIONAL SKILLS
MASTERING EXCEL COMPLEXITIES WOULD BE A PLUS
ABILITY TO TRAVEL UP TO 30% OF THE TIME.
A GOOD SENSE OF HUMOR AND A WORK-HARD, PLAY-HARD ATTITUDE.
Additional Information
All your information will be kept confidential according to EEO guidelines.